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Skills

  • Business operations
  • Microsoft Excel (Advanced)
  • Filing system organization
  • Customer relationship management (CRM) software
  • Time management
  • Team communication
  • Client Database Management
  • Document retrieval optimization
  • Inventory tracking
  • Data entry accuracy

Work Experiences

  • Assisted sales staff with product information.
  • Achieved recognition in 2022.
  • Compiled post-sales feedback into actionable reports.
  • Achieved a 7% reduction in outstanding balances.
  • Collaborated with sales and marketing teams.
  • Achieved a 11% reduction in stock shortages.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Assisted the accounting department in reconciling financial records, helping to resolve 14 discrepancies over three years.
  • Compiled post-sales feedback into actionable reports, helping the company achieve a Excellence Award in customer satisfaction for 2022.
  • Communicated sales targets to the team.

Summaries

  • Versatile Sales Office Clerk with stakeholder engagement knowledge and strong project management abilities.
  • Achieved reductions of 77% over 6 months.
  • Strengths in process improvement and project management backed up by Customer Service training.
  • Achieved results within several months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Achieved team objectives.
  • Capable Sales Office Clerk with 17 years of program office support experience.
  • Sales Office Manager with experience managing new hire data, ordering supplies, maintaining inventory, and reviewing and receiving incoming and outgoing correspondence.
  • Dedicated to learning, growing, and succeeding in Customer Service.

Accomplishments

  • Trained junior staff on CRM processes, improving team productivity by 85% within the past year.
  • Maintained a sales order accuracy rate of 33% by implementing data validation controls in Power BI.
  • Resolved product issue through consumer testing.
  • Automated order tracking and processing through Tableau, reducing errors by 81% and improving order fulfillment time.
  • Collaborated with internal teams to resolve order discrepancies, reducing customer complaints by 77% over 6 months.
  • Created automated Excel templates to streamline financial reporting, reducing report generation time by 46% hours.
  • Exceeded monthly sales order processing targets by 69% through effective time management and organization.
  • Served as the point of contact for clients, achieving 61% first-contact resolution for service issues.
  • Processed and managed daily sales orders for ServiceNow, helping to maintain a 68% accuracy rate.
  • Supported order fulfillment team by monitoring shipment schedules and following up with vendors, reducing delays by 46%.

Affiliations

  • International Association of Administrative Professionals (IAAP)
  • Toastmasters
  • Global Business Travel Association (GBTA)
  • American Purchasing Society (APS)
  • National Association of Social Workers
  • Jaycees
  • Association for Office Professionals of America (AOPA)
  • American Marketing Association
  • International Business Brokers Association (IBBA)
  • National Entrepreneurs Association (NEA)

Certifications

  • Certified Associate in Project Management (CAPM) by PMI
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Certified Customer Service Professional (CCSP)
  • Certified File and Records Management Professional by Summit Group
  • Introduction to Data Entry for Business Operations by program
  • Certified Receptionist Professional (CRP) by Ironclad Systems
  • Business Operations Fundamentals from standard
  • Salesforce

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