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Skills

  • Front desk operations
  • Business operations
  • Team management
  • Office administration
  • First Aid/CPR
  • Budgets
  • Security awareness
  • Travel planning
  • Scheduling
  • Organization

Work Experiences

  • Acted as the first point of contact for Brightline.
  • Achieved results within three years.
  • Collaborated with product for security compliance.
  • Conducted careful screening and badge assignment.
  • Consistently maintained a welcoming and professional desk area which positively impacted visitor first impressions per company surveys.
  • Achieved a 63% boost in service quality ratings.
  • Managed a multi-line telephone system that handled over 17 calls per day on my own.
  • Approved daily visitor access requests.
  • Achieved a 63% reduction in errors.
  • Automated paging system processes using QuickBooks.

Summaries

  • Professional Receptionist with experience in administrative support and customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Welcome Desk Assistant is a professional and hardworking Miscellaneous veteran with more than 15 years of experience.
  • Welcome Desk Assistant is a multi-talented Welcome Desk Assistant who is consistently rewarded for planning and operational improvements.
  • Welcome clerical professional with 12 years of experience assisting customers and teammates in an Miscellaneous office setting.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Scheduler who is well-versed in all aspects of administrative assistance.
  • Adept at creating positive first impressions.
  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.

Accomplishments

  • Leveraged on-the-job insights to regularly provide process improvement suggestions which resulted in cost savings of 11 over 6 months.
  • Collaborated with team of 18 in the development of method.
  • Reduced time spent managing inventory requests by 74% by introducing a streamlined inventory tracking system using Jira.
  • Improved the efficiency of the reception area, reducing customer processing time by 41% through process optimization and communication enhancements.
  • Supported 4 staff during high volume periods, improving reception desk efficiency without compromising customer service standards.
  • Actively monitored and reported facility issues such as framework, enabling product to address concerns before they impacted operations.
  • Provided expert support during high-traffic periods, managing an average of 16 customer interactions per shift with a 17% client satisfaction rate.
  • Optimized the scheduling process for 8 daily appointments through accurate time management and coordination with internal teams.
  • Managed guest reservations and visitor log for 4 of rooms/appointments daily, ensuring complete data accuracy through Adobe Creative Suite.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Society of Safety Professionals
  • Recipient of the Outstanding Service Award given by the National Front Desk and Hospitality Professionals Association
  • Toastmasters
  • Recognized as a member of the Customer Experience Professional Association (CXPA)
  • Volunteer with method Tourism Development Group
  • Involved in front desk operations-focused workshops hosted by the American Hotel & Lodging Educational Institute
  • Lions Club
  • Certificate of Completion for Time-Efficient Document Handling Process from Harbor & Co.
  • American Medical Informatics Association
  • On-the-job training provided by initiative on Streamlining Procedures for Efficient Processing

Certifications

  • First Aid/CPR Certified
  • De-escalation Techniques Certification - Beacon Labs
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Entry-Level Receptionist (CELR) - Northwind
  • Certified Public Accountant (CPA)
  • Certified Hospitality Professional (CHP) - Cedar Works
  • Emotional Intelligence for Front Desk Operations Certification - Vantage
  • First Impressions and Customer Service Certification - Cedar Works
  • Hospitality Leadership Certificate - Meridian

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