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Skills

  • Budgets
  • Customer service
  • Operational improvement
  • Organization
  • Budget forecasting and cost-benefit analysis
  • Influence without authority
  • Adaptive leadership in fast-paced environments
  • Conflict resolution in change scenarios
  • Process equipment
  • First Aid/CPR

Work Experiences

  • Achieved integration without disruptions to product.
  • Achieved a 24% reduction in project delivery timelines.
  • Achieved cost savings of $13.
  • Transported Power BI to 18 months customer locations.
  • Achieved a 38% improvement in employee retention.
  • Used Tableau to create and update tracking spreadsheets.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Was in charge of metric costs and quality.
  • Achieved a 23% reduction in resource utilization.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Boosted project delivery speed by 33% year-on-year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 39% uplift in employee engagement.
  • Boosted stakeholder buy-in.
  • Aligned projects with business goals.
  • Achieved seamless cultural transitions.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Within Miscellaneous, senior Senior Change Management Leader and outstanding performer in quality assurance and budget management.
  • Advanced understanding of change readiness assessments.
  • Advanced understanding of change readiness assessments and execution with consistent 20% improvements in key project delivery metrics year over year.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated cross-functional collaboration between 4 teams to streamline process changes, increasing efficiency by 61%.
  • Led transformation program that aligned 10 global offices with new corporate standards, realizing 84% operational synergy.
  • Directed a team of 16 to audit legacy systems, driving 54% improvement in system adaptability.
  • Saved $17 in project costs by identifying process inefficiencies during change implementation for system.
  • Orchestrated successful enterprise-wide adoption of Tableau, achieving full deployment the past year ahead of schedule.
  • Documented and resolved initiative which led to method.
  • Established a network of change champions across 5 countries, supporting consistent message delivery and improved engagement by 67%.
  • Successfully managed change portfolio involving 7 strategic initiatives, delivering all projects under budget and on time.
  • Drove QuickBooks rollout across 4 regions, resulting in 77% increase in user adoption within one year.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Change Catalyst at Beacon Labs - Led Comprehensive Training Initiative
  • OD Network's Change Curve Membership Program
  • International Council of Nurses
  • Strategic Execution Framework Network (SEF) - Working Group Member
  • American Society of Safety Professionals
  • Jaycees
  • Deloitte Leadership Academy - Change Management Completion 2017
  • Emergency Change Management Certification - initiative
  • International Association of Administrative Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Organizational Design Certification from Lakeside Partners
  • Change Leadership Certification from framework
  • ITIL 4 Foundation Certificate from AXELOS
  • Financial Change Management Certification from Vantage
  • Certified Organizational Development Specialist (CODS) from Summit Group
  • Enterprise Agile Coach Certification from ICAgile
  • Emotional Intelligence for Change Leadership Certification from method
  • Mergers & Acquisitions Professional Certificate from Northwind
  • Lean Six Sigma Black Belt Certification from Lakeside Partners

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