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Skills

  • Project development
  • Problem resolution
  • Coaching and mentoring
  • Client account management
  • Time management and prioritization
  • Supervision
  • Employee scheduling
  • Initiative equipment
  • Customer service
  • Relationship development

Work Experiences

  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • By evaluating the effectiveness of procedure and method projects, I was able to increase profits.
  • Oversaw the efficiency of performance reporting and risk assessment on system shift, supervising 4 employees.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Implemented cutting-edge programs, such as the framework program, to boost employee retention and reduce turnover.
  • Created and implemented new policies to increase productivity and lower overall procedure costs.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Organized one year leadership workshops to teach team members about productivity best practices.

Summaries

  • To drive improvements, automated and coordinated focused on motivating employees and working with a variety of personality types.
  • Achieved measurable performance increases of 78%.
  • Achieved operational improvement of 70%.
  • Strong track record of developing precise and targeted business operations plans, managing framework areas, evaluating performance, and implementing change.
  • Achieved a 68% improvement in customer service metrics.
  • Customer-focused General Manager with 10 years of experience who is committed to expanding stakeholder engagement and risk assessment.
  • Clear understanding of performance reporting and project management as well as vendor management training.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • A results-oriented planner who excels at forming and retaining high-performing teams.

Accomplishments

  • Reduced operational discrepancies by 39% through daily audits and corrective actions.
  • Trained and mentored 2 new hires, reducing onboarding time by 66% and accelerating time-to-productivity.
  • Tailored customer service strategies for improved engagement, reaching 36% client retention rate.
  • Led 7-person team during peak season to achieve 40% higher sales than projected.
  • Identified and rectified a cash-handling error, saving the company an estimated 18 in losses.
  • Cultivated a culture of accountability by setting clear performance goals, leading to a 15% increase in team productivity.
  • Successfully budgeted and managed store expenses under budget by 80% for 16 consecutive quarters.
  • Streamlined payroll management system using ServiceNow, resulting in payroll processing time reduction by 15%.
  • Optimized employee scheduling by improving time-management protocols, saving 13 labor hours each month.
  • Monitored store inventory levels and reduced stock shortages by 80% through proactive ordering and vendor communication.

Affiliations

  • Society for Human Resource Management (SHRM) Associate Membership
  • Certified Conflict Resolution Specialist (CCRS) Program, 2021
  • National Association of Social Workers
  • Lions Club
  • American Management Association (AMA) Member
  • Society of Women Engineers
  • American Medical Informatics Association
  • Colorado Department of Labor Approved Payroll Processing Certification
  • Certified Retail Operations Professional (CROP) Credential Holder
  • Society of Human Resource Management

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cross-Functional Team Leader
  • Certified Store Manager (CSM) by Retail Management Institute
  • SHRM Certified Professional (SHRM-CP)
  • Certified Organizational Leadership (COL) by Lakeside Partners
  • Retail Leadership Excellence Certification
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Retail Manager (CRM)
  • Certified Performance Improvement Professional by Cedar Works

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