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Skills

  • Budget optimization
  • Seminar facilitation
  • Partnership development
  • Operational improvement
  • Project organization
  • Hotel accommodations
  • Team building
  • Customer service
  • Travel insurance
  • Relationship development

Work Experiences

  • Achievement recognized in 2015.
  • Achieved a 52% revenue increase.
  • Assisted 17 clients during a natural disaster.
  • Transported SAP to 18 months customer locations.
  • Adapted client itineraries.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Asked open-ended questions to better understand client needs and determine the best international travel offerings.
  • Conducted competitive analyses of other travel consulting firms, leading to the introduction of Salesforce, boosting sales by 52%.
  • Analyzed market data to predict travel behavior.

Summaries

  • With active listening, relationship-building, customer service, and interpersonal skills, Bilingual and well-traveled.
  • Sharp and energetic Travel Agent who excels at troubleshooting and quickly resolving customer service issues.
  • Clear understanding of vendor management and project management as well as stakeholder engagement training.
  • Client-focused Tourism Consultant.
  • Achieved exceptional cost savings.
  • Adept at collaborating across teams on website redesigns, leading to a user-friendly experience and increasing online customer engagement by 33%.
  • Achieved 32% revenue growth annually.
  • Boosted unique travel package offerings by 43%.
  • Collaborated with influencers to enhance brand presence.
  • Adapted to changes in travel behaviors.

Accomplishments

  • Resolved client issues related to travel disruptions, improving client satisfaction rates by 71% and reducing complaint resolution time by 5 hours.
  • Trained and mentored new consultants, improving overall team performance and increasing bookings by 22% over the past year.
  • Improved complaint resolution processes, reducing response time by 53% and leading to an overall improvement in customer experience.
  • Led market research on sustainable travel options, increasing eco-tourism offerings and resulting in a 24% increase in sales.
  • Executed data-driven analysis to predict travel trends, influencing a 85% increase in early bookings and reservation management.
  • Collaborated with international tourism bureaus to secure funding for joint marketing activities, boosting brand exposure by 62%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented CRM tools to manage client portfolios, which reduced data entry errors and improved booking accuracy by 23%.
  • Organized and led FAM trips for corporate clients, fostering long-term business relationships that contributed 13 in annual revenue.
  • Successfully coordinated multi-country tours for large groups, enhancing client satisfaction and reducing organizational errors by 78%.

Affiliations

  • World Tourism Organization (UNWTO)
  • Global Business Travel Association (GBTA)
  • Meeting Professionals International (MPI)
  • Association of Corporate Travel Executives (ACTE)
  • Society of Women Engineers
  • Rotary International
  • International Institute for Peace through Tourism (IIPT)
  • American Society of Travel Advisors (ASTA)
  • Travel Leaders Network Affiliate
  • Tourism Cares Member

Certifications

  • Certified Travel Associate (CTA) – program
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Hospitality Supervisor Certificate - standard
  • Global Travel Professional (GTP) – program
  • Sustainable Tourism Certification – program

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