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Skills

  • Medication Dispensing Protocols
  • HIPAA and Patient Confidentiality
  • Pharmaceutical product knowledge
  • Pharmacy operations management
  • Drug Formulation and Compounding
  • Loss prevention controls
  • Collaboration with healthcare providers
  • Drug-Drug Interaction Advisement
  • Managing products
  • Customer service, education, and counseling

Work Experiences

  • Implemented budget management and risk assessment to protect financial and patient data and reduce the risk of data breaches.
  • Collaborated with providers and insurance companies to resolve prescription issues and reduce patient delays, cutting order processing times by 48% on average.
  • Gave immunizations and met with patients for medication consultations, effectively raising pharmacy's health-care awareness.
  • Cut down patient waiting time by an average of 17 minutes per prescription.
  • Analyzed medication-related data.
  • Adhered to DEA guidelines.
  • Achieved a 71% improvement in adherence to multi-prescription regimens.
  • Hired, trained, and coached 12 Pharmacy Support Specialists, resulting in a 9% increase in overall performance.
  • Assisted in the implementation of a new digital workflow system, resulting in a 17% increase in processing speed and a corresponding enhancement in patient satisfaction.
  • Assisted in the implementation of a new digital workflow system.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Highly organized, efficiency-oriented, and committed to avoiding errors.
  • Pharmacy Support Specialist who is customer-focused and has a strong background in pharmacology and patient medication therapy management.
  • Accomplished results within 18 months.
  • Professional with 3 years of experience processing and filling prescriptions, counseling patients, and responding quickly to minor illnesses.
  • Costs were consistently reduced while profits were increased.
  • Achieved growth in participation by 46% compared to the prior year.
  • Excellent communication skills, as well as a strong desire to educate patients about medication therapies.
  • Achieved a 18% reduction in order processing times.
  • Achieved sub-16 hour turnaround times.

Accomplishments

  • Led SOP (Standard Operating Procedures) audits to ensure compliance with multi-state pharmacy regulations, achieving a 53% passing rate in 2017.
  • Trained and mentored new pharmacy technicians, increasing retention rates by 23% within 6 months of their onboarding.
  • Minimized prescription processing time by initiative% through the adoption of technology solutions like Jira and barcode verification systems.
  • Addressed and resolved escalated patient complaints, resulting in a 23% improvement in patient satisfaction scores over a one year.
  • Collaborated cross-functionally with healthcare providers to expedite prescription verifications, cutting down wait times by an average of 47%.
  • Achieved a prescription error rate of less than 31%, leading to increased trust from patients and healthcare providers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Averted potential HIPAA violations by identifying and rectifying privacy controls, ensuring safe handling of patient information per industry standards.
  • Initiated accurate logging and tracking system for patient consultations, improving overall workflow efficiency by 68% and reducing wait times by 75% minutes.
  • Developed educational materials for patient consultation, empowering patients to make informed decisions about their prescriptions and improving medication adherence by 37%.

Affiliations

  • Board Certified Pharmacotherapy Specialist (BCPS)
  • National Healthcareer Association (NHA)
  • American Marketing Association
  • American Society of Health-System Pharmacists (ASHP)
  • Certified Geriatric Pharmacist (CGP)
  • Collaborative Practice Agreements (CPA) Certification
  • Institute of Pharmacy Management Excellence
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Academy of Managed Care Pharmacy (AMCP)

Certifications

  • Point-of-Care Testing (POCT) Certification - 2015 - HubSpot (e.g., NACDS)
  • Pharmacy Compounding Accreditation Certification - 2017 - initiative
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Advanced Pharmacy Technician Certification in Controlled Substances - 2021 - Vantage
  • Automated Dispensing Systems Certification (ADS) - 2020 - process
  • Certified Safe Medication Disposal Program Coordinator - 2023 - Asana
  • Certified Public Accountant (CPA)

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