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Skills

  • Team management
  • CCTV
  • Planning and coordination
  • Insurance billing
  • Freight brokerage management
  • Client communications and shipment updates
  • Budget forecasting in logistics
  • Customer service
  • Data-driven decision making
  • Client acquisition and onboarding

Work Experiences

  • Closed gaps between unused trucking resources and immediate freight needs.
  • Used SAP to compile data gathered from various sources.
  • Achieved President's Club for operational excellence.
  • Achieved Excellence Award for exceptional customer service.
  • Achieved year-over-year growth in profitability through strategic sourcing and client-focused negotiation tactics.
  • Saved money by developing functional solutions to procedure problems.
  • Assisted in the creation of system procedures.
  • Finished category of project, which resulted in method.
  • Achieved 60% invoice accuracy.
  • Analyzed past shipment data to identify trends and provide proactive solutions for peak season volume surges.

Summaries

  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Achieved success during critical industry events.
  • Transportation Broker and team leader with 11 years of experience in process settings.
  • Achieved 15% invoice accuracy.
  • Proficient in promoting system by leveraging risk assessment and performance reporting knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved 69% better profit margins.
  • Strong technical skills and experience in project management.
  • Reliable and responsible, with a willingness to work long hours.
  • Achieved President's Club in 2022.

Accomplishments

  • Successfully managed day-to-day 3PL services, ensuring that all performance metrics were met and achieving a 59% increase in client satisfaction.
  • Secured a multi-million dollar contract with a major client by offering a cost-effective logistics solution, contributing $11 in annual revenue.
  • Executed a vendor negotiation strategy that led to a decrease in transportation cost by $228,000 annually while improving service quality.
  • Supported 7 different clients in meeting their Just-In-Time (JIT) delivery requirements, leading to a 25% retention rate.
  • Collaborated directly with vendors and carriers to implement a customized logistics solution that decreased lead time by 72%.
  • Trained and supervised a team of 12 logistics coordinators, resulting in a 38% increase in operational efficiency.
  • Monitored industry trends and competitor strategies, leading a redesign of supply chain operations that reduced overhead costs by 53%.
  • Achieved a 76% improvement in customer satisfaction scores by creating a more transparent communication pipeline between clients and carriers.
  • Reduced freight claim losses by $137,000 per year by refining damage prevention procedures and cross-training staff on handling best practices.
  • Directed cross-border logistics for high-value goods across 8 countries with zero incidents, ensuring full compliance with trade regulations.

Affiliations

  • Affiliated with North American Transportation Management Institute (NATMI) for professional development in trucking logistics
  • Certified Shipper Compliance Specialist (CSCS) from standard
  • Active participant in Austin Freight & Logistics Roundtable
  • Certified in Hazardous Materials Logistics by metric
  • Engaged in educational seminars at the International Road Transport Union (IRU)
  • Engaged in webinars hosted by the FreightWaves Freight Brokerage Council
  • Member, Logistics & Transportation Association of North America (LTNA)
  • Participated in Lean Six Sigma Green Belt training for process optimization
  • Participated in the TIA Annual Conference, focusing on freight brokerage best practices 2015
  • Completed specialized training on multimodal transportation strategies with program

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Transportation Broker (CTB) - metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Transportation Worker Identification Credential (TWIC) - system
  • Certified Freight Logistician (CFL) - procedure
  • American Academy of Financial Management (AAFM)
  • Association for Supply Chain Management (ASCM) - Transportation & Distribution Certification
  • Certified Supply Chain Professional (CSCP) - system
  • Border Customs Regulations and Compliance Certification

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