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Skills

  • Data analysis
  • Program equipment
  • Quality control tests
  • Problem-solving abilities
  • Business Development
  • Computer literate
  • Credit and collections
  • CRM Systems
  • Accounts payable/receivable
  • Cross-functional team collaboration

Work Experiences

  • Reported all malfunctions to production executives to ensure prompt action.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Process helped me achieve $53,000.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Oversaw the delivery of framework project by program team, which resulted in system.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Achieved results over one year.
  • With extensive knowledge of ServiceNow use, committed to high standards of product inspections and customer service.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 14 years of management experience.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Individual team member hiring and development experience
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Quality Control Intern is a multi-talented Quality Control Intern who is consistently rewarded for planning and operational improvements.
  • Top-producing salesperson and industry expert in Miscellaneous.

Accomplishments

  • Researched
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Reduced
  • Collaborated with cross-functional teams to develop inspection checklists that reduced inspection time by 63% while enhancing accuracy.
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Initiated
  • Monitored
  • Collaborated with Research and Development (R&D) to align product innovations with quality requirements, preventing foreseeable production errors.
  • Proposed
  • Managed

Affiliations

  • Member of the Total Quality Management (TQM) group within the company, contributing to Kaizen initiatives and improving workplace efficiencies.
  • Joined corporate Quality Working Group, providing input on root cause analysis and corrective actions across multiple departmental lines.
  • Collaborate with Operations Excellence Group at method, improving academic research methods related to quality projects.
  • Enrolled participant in the World Quality Forum, exchanging ideas with global experts on emerging techniques in quality assurance.
  • Participant in university chapter of the Society of Manufacturing Engineers (SME), focusing on quality control techniques for manufacturing processes.
  • Active participant in internal Quality Circle groups aimed at peer-to-peer problem-solving and continuous improvement initiatives.
  • Enrolled in the American Production and Inventory Control Society (APICS), engaging with supply chain quality initiatives and inventory management practices.
  • Joined the Institute of Industrial and Systems Engineers (IISE) to deepen my understanding of production efficiency and process improvements.
  • Participated in the Quality Leadership Development Program (QLDP) focused on building leadership in quality control and continuous improvement roles.
  • American Medical Informatics Association

Certifications

  • Data-Driven Decision Making Certification Ironclad Systems
  • Failure Mode and Effects Analysis (FMEA) Certification - process
  • Apple Certified Associate (ACA)
  • Certified Supply Chain Professional (CSCP) – APICS
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Total Quality Management (TQM) Certification
  • Certified ISO 45001 Lead Auditor - method
  • SHRM Certified Professional (SHRM-CP)
  • Lean Manufacturing Certification

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