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Skills

  • Conflict Resolution and Troubleshooting
  • Continuous process improvement
  • Routing
  • Insurance billing
  • Supply Chain Management
  • Quality control oversight
  • Bilingual communication skills in German
  • Process improvement
  • First Aid/CPR
  • Systems evaluation

Work Experiences

  • Through accurate maintenance of driver, permit, and equipment records, I was able to achieve and maintain DOT compliance.
  • Worked with others to brainstorm new program possibilities.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Boosted depot efficiency by 49% %.
  • Answered 4 phone calls per three years to assist customers.
  • Was in charge of all tasks delegated to me, including strategic planning and budget management.
  • Used Salesforce to enter and manage important data into the company database, such as category and metric.
  • Championed the deployment of Jira to consolidate shipment data, increasing reporting efficiency by 76%.
  • Achieved a 39% increase in operational efficiency.
  • Championed the deployment of HubSpot.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Achieved a 48% on-time rate during peak seasons.
  • Excellent navigational and route-planning skills.
  • Knowledge of Adobe Creative Suite in depth, as well as quality assurance and budget management abilities.
  • Strong technical skills and experience in workflow optimization.
  • Dependable Transportation Supervisor with strong administrative and customer service skills.
  • Outbound Operations Supervisor with data analysis and project management abilities.
  • Proficient in promoting initiative by leveraging workflow optimization and data analysis knowledge.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Implemented a streamlined process for outbound order fulfillment, reducing shipping errors by 58% and cutting average lead time to 11 hours.
  • Led a cross-departmental initiative that reduced last-mile delivery failures by 29% through quality control and coordination with delivery partners.
  • Successfully enforced safety policies in the loading and shipping areas, reducing incident rates by 60% and maintaining compliance with OSHA regulations.
  • Collaborated with customer service teams to create a streamlined complaint-resolution approach, reducing inquiries related to late shipments by 36%.
  • Increased weekly shipment volumes by 22% by deploying advanced picking tools like Workday, which streamlined order accuracy and speed.
  • Championed LEAN methodology in warehouse operations, cutting outbound waste in packaging materials by 61% across 9 facilities.
  • Delivered 39% improvement in outbound dock scheduling efficiency by revamping standard operating procedures and utilizing Asana software.
  • Lucidly communicated changes in outbound shipping priorities to stakeholders, reducing downtime from miscommunication by 22%.
  • Integrated automated packing solutions, decreasing order handling time per package by 14 minutes and increasing daily output by 41%.
  • Overhauled outbound freight processes that led to a 77% reduction in overall transportation costs while boosting on-time delivery rates by 72%.

Affiliations

  • Involved in the Retail Industry Leaders Association's (RILA) Supply Chain network for peak season logistics planning and process optimization.
  • Affiliated with the Reverse Logistics Association (RLA), implementing improved processes in returns and reverse supply chain management.
  • Holds a CPA from The International Society of Logistics (SOLE), focused on global supply chain optimization.
  • Certified in Distribution and Operations Management (DOM) through the Institute of Business Logistics and Supply Chain Management (IBLSCM).
  • Enrolled in Route Optimization courses through metric, applying predictive analytics to improve outbound delivery workflows.
  • Member of the Logistics and Distribution Institute (LoDI), applying research-backed strategies to warehouse operations.
  • Active member of the Association for Supply Chain Management (ASCM), attending practical workshops for continuous process improvement in outbound logistics.
  • Member of the Parcel Shippers Association (PSA), collaborating on discussions related to small package shipping solutions and cost structures.
  • Enrolled in APICS courses, working towards the Certified in Logistics, Transportation and Distribution (CLTD) certification to elevate standards in distribution operations.
  • Certified Forklift Trainer through the Occupational Safety and Health Administration (OSHA), ensuring warehouse safety and team compliance.

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified E-commerce Logistics Manager - Brightline
  • APICS Lean Enterprise Workshop Series Certificate - APICS
  • SHRM Certified Professional (SHRM-CP)
  • Certified e-Commerce Supply Chain Professional - Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP) - Project Management Institute

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