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Skills

  • Creative merchandising
  • Problem resolution
  • Project organization
  • Standard equipment
  • Customer retention strategies
  • Client-Focused Lead Generation
  • Customer service
  • Business analysis
  • Business operations
  • Competitor analysis and response

Work Experiences

  • Achieved 17% higher contact conversion rates.
  • Achieved 72% target in 2020.
  • Created budgets and prepared quotes for new products and services.
  • Assisted in budget forecasting and resource allocation to support sales initiatives, ensuring an under-budget performance by 78% each quarter.
  • Boosted upsell rates by 65%.
  • Achieved a 54% increase in e-commerce sales.
  • Conducted supplier risk management assessments in order to evaluate the method program for senior management's planning purposes.
  • Aligned promotions with regional demand.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Increased the productivity of the customer service team by leading training initiatives and reorganizing schedules, resulting in a 15% reduction in overtime.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at developing efficient sales training programs.
  • Adept at aligning promotional strategies with customer demand.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Assistant Sales Supervisor is a multi-talented Assistant Sales Supervisor who is consistently rewarded for planning and operational improvements.
  • Strong ability to adapt to new situations and environments.
  • Accomplished Assistant Sales Supervisor.
  • Optimize long-term success by effectively balancing targets with resources.
  • Adept at building cross-functional relationships.
  • Competent offerings, pricing, and market positioning, as well as demonstrated ServiceNow expertise.

Accomplishments

  • Directed a special product launch campaign, resulting in a 17% growth in unit sales for Microsoft Excel.
  • Exceeded team’s sales expectations by 24% consecutively over the past year by optimizing sales methods and focusing on high-potential leads.
  • Developed enhanced training materials for junior sales associates, leading to a 20% improvement in onboarding timelines.
  • Analyzed underperforming sales regions and executed targeted improvement plans, increasing area sales by 19%.
  • Successfully renegotiated vendor agreements, securing Workday at 53% lower costs, boosting profit margins.
  • Proactively resolved customer escalations, reducing refund and return rates by 72% over 18 months.
  • Resolved product issue through consumer testing.
  • Spearheaded a customer-centric sales strategy that boosted overall regional sales by 20% in 2021.
  • Performed competitor analysis and positioned the company’s offerings effectively to capture 83% more market share within the Southeast.
  • Monitored and generated detailed sales reports, allowing for real-time adjustments that increased overall revenue by 17.

Affiliations

  • Retail Industry Leadership Association (RILA)
  • American Institute of Supply Management (ISM)
  • American Marketing Association (AMA)
  • B2B Sales Leaders Network
  • Association for Manufacturing Excellence (AME) – Sales Committee
  • American Marketing Association
  • National Association of Social Workers
  • Institute of Sales and Marketing Management (ISMM)
  • International Supply Chain Education Alliance (ISCEA)
  • Salesforce Trailblazer Community

Certifications

  • Google AdWords Certification for Sales Teams
  • Market Trend Analysis and Sales forecasting (MTASF) Certification
  • Certified Territory Sales Manager (CTMS)
  • Certified B2B Sales Professional
  • Project Management Professional (PMP)
  • Advanced Leadership and Sales Strategy Certification
  • Negotiation and Conflict Resolution Certification by Vantage
  • Certified Revenue Optimization Practitioner
  • Google Analytics for Sales Professionals
  • CompTIA Security+

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