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Skills

  • Budget Management
  • Change Management
  • Business operations
  • Project management
  • Conflict resolution
  • Supervision
  • Interdepartmental communication
  • Team Leadership
  • Task prioritization
  • Customer relations

Work Experiences

  • Authored monthly newsletters summarizing key program updates, reaching over 8 stakeholders with a 79% engagement rate.
  • Assessed and revamped program policy documentation, ensuring compliance with program standards and reducing audit discrepancies by 75%.
  • Boosted employee satisfaction by 65%.
  • Answered 5 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with initiative customers to determine their needs and deliver method service.
  • Administered a time-critical project spanning the past year, maintaining 83% budget adherence and completion within scope.
  • Completed project within scope.
  • Boosted response times for remote teams.
  • Administered grant applications and fund disbursement totaling $7, ensuring program funding aligned with compliance standards.
  • Transported Microsoft Excel to 18 months customer locations.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished Unit Program Coordinator with a focus on driving organizational efficiency through the implementation of ServiceNow, reducing turnaround time by 33%.
  • Created a positive, motivated work culture.
  • Accomplished Unit Program Coordinator.
  • Demonstrated effective leadership.
  • Achieved a 85% efficiency boost.
  • Focused on developing and enhancing relationships, meeting service needs, and ensuring that all department operations run smoothly.
  • Achieved a 83% improvement in overall program performance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Detail-focused Unit Program Coordinator.

Accomplishments

  • Forecasted budget needs for 2016 and identified cost-saving opportunities, keeping critical projects on track while reducing program costs by 66%.
  • Led stakeholder engagement efforts, ensuring project deliverables were aligned to expectations, increasing satisfaction rate by 24%.
  • Documented and resolved program which led to framework.
  • Collaborated with sales to develop and launch new training programs that improved staff skills by 36%.
  • Developed data-driven workforce optimization strategies, leading to a 63% reduction in staffing-related operational costs.
  • Facilitated the onboarding of 10 new hires, ensuring full compliance with regulatory standards and reducing training time by 51%.
  • Implemented new administrative procedures to align with regulatory standards, reducing compliance-related issues by 22%.
  • Assisted with the migration of company documents to a new digital platform, reducing physical storage needs by 42% and retrieval times by three years.
  • Managed logistics for large-scale corporate events attended by over 12 participants, ensuring smooth execution under tight budget constraints.
  • Designed and distributed internal newsletters, reflecting critical updates and achieving a 55% increase in employee engagement.

Affiliations

  • American Records Management Association (ARMA)
  • Member, National Association of Personnel Consultants (NAPC)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • National Institute of Governmental Purchasing (NIGP)
  • Graduate, Leadership Development Program 2015
  • Freemason
  • International Council of Nurses
  • Association of Administrative Professionals Seattle Chapter

Certifications

  • Certified Federal Contracts Manager (CFCM)
  • Certified Professional in Accessibility Core Competencies (CPACC)
  • Certified Management Accountant (CMA)
  • CompTIA Security+
  • Advanced Customer Service and Support Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Administrative Professional (CAP)
  • Customer Service Excellence Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Supply Chain Management Professional Certification

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