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Skills

  • Conflict resolution
  • Firearms expertise
  • Problem resolution
  • Supervision
  • Keen observer
  • Emergency Response
  • Team management
  • Wireless technology
  • Law enforcement collaboration
  • Bank protection audit preparation

Work Experiences

  • Built strong relationships with local law enforcement authorities in Phoenix, facilitating faster response times in the event of security threats.
  • Assisted during bank operational audits.
  • Kept the premises and personnel safe by patrolling the property and monitoring surveillance equipment.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Served as a deterrent to criminal activity, vandalism, and misconduct, allowing businesses to operate in a secure environment.
  • Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.
  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Achieved results within the past year.
  • Remained calm, assertive, and mindful to think critically and solve problems during stressful situations.
  • Used a handheld metal detector and other surveillance devices to screen individuals entering the facility.

Summaries

  • Bank Protection Officer is a multi-talented Bank Protection Officer who is consistently rewarded for planning and operational improvements.
  • Within Banking and Financial Services, senior Bank Protection Officer and outstanding performer in team leadership and performance reporting.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Accomplished professional with a proven track record.
  • Adept at ensuring compliance with anti-money laundering regulations.
  • Achieved zero reports of delays or incidents.
  • Building patrols, securing entrances and exits, and keeping visitors under constant surveillance are all skills that a talented security professional possesses.
  • Bank Protection Officer with 10 years of successful cross-functional collaboration and data analysis experience.
  • In emergency response and evaluation procedures, makes use of excellent listening and service skills.
  • Physically able to monitor a location using advanced security cameras.

Accomplishments

  • Initiated a new employee ID verification procedure that increased internal security and decreased unauthorized access attempts by 81% in just 9 months months.
  • Developed and implemented new customer verification procedures for high-value transactions, resulting in a 41% decline in fraudulent banking activities.
  • Utilized advanced de-escalation techniques to peacefully resolve customer disputes, leading to an increase in client satisfaction by 43% in 2020.
  • Conducted daily briefings which kept the security team up to date on the latest known threats, improving situational awareness across 14 branches.
  • Analyzed past security incidents and implemented corrective action plans that reduced repeat occurrences by 30% in a two years.
  • Collaborated with the IT department to identify and resolve 10 of cybersecurity threats, safeguarding sensitive banking data.
  • Partnered with the facilities team to ensure all bank vaults met standard, leading to flawless internal audit results.
  • Resolved product issue through consumer testing.
  • Reduced internal and external theft by 57% through increased patrol activity and security awareness initiatives.
  • Collaborated with team of 7 in the development of category.

Affiliations

  • International Association of Administrative Professionals
  • Federal Law Enforcement Officers' Association (FLEOA) Affiliation
  • Association of Information Technology Professionals
  • National Tactical Officers Association Membership
  • Emergency Services Coordinating Agency Member
  • Rotary International
  • Member of the National Domestic Preparedness Network
  • Public Safety Management Association Member
  • American Medical Informatics Association
  • Local Law Enforcement Partnership Alliance – Coordinating Member

Certifications

  • Certified Security Guard (CSG) - procedure
  • Briefing and Escalation Management Certification - Brightline
  • Certified Public Accountant
  • Certified Protection Professional (CPP) - ASIS International
  • Crime Prevention Through Environmental Design (CPTED) - framework
  • Certified Anti-Money Laundering Specialist (CAMS) - ACAMS
  • Risk and Vulnerability Management Certification - program
  • Active Shooter/Workplace Violence Response Training - procedure
  • Certified in Emergency & Incident Management - metric
  • Cisco Certified Internetwork Expert (CCIE)

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