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Skills

  • Stocking and replenishing
  • Background in risk assessment
  • Research and due diligence
  • Retail store support
  • Strategic sales knowledge
  • Inter-department collaboration
  • Route dispatch
  • Credit card processing
  • Data entry
  • Account management

Work Experiences

  • Calculated accurate sales prices for purchase transactions.
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Increased profits by taking advantage of opportunities to upsell additional products.
  • Provided friendly, knowledgeable service and support in response to customer requests.
  • Completed an average of 8 transactions in a timely manner each day.
  • Kept track of everything.
  • Was in charge of the entire department's call volume of 6 per day.
  • Led a team of 7 customer service representatives who helped program customers.
  • Was in charge of recruiting, hiring, developing, and retaining retail talent for the company.
  • Completed research on complex issues and quickly resolved issues.

Summaries

  • Expert
  • Customer Service Area Supervisor is skilled at bending and flexing in response to change.
  • Articulate
  • Customer Service Area Supervisor is a sales professional who excels at exceeding sales goals and company expectations by building a strong client base and providing excellent customer service.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Having an unrivaled commitment to customer service.
  • Dedicated to exceeding expectations and leading the team to success.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Service-driven

Accomplishments

  • Increased sales 9% over 18 months.
  • Managed escalated complaints with a 40% success rate, minimizing the need for senior leadership involvement by implementing structured conflict resolution strategies.
  • Resolved product issue through consumer testing.
  • Spearheaded interdepartmental communication initiatives that decreased response duplication by 76% between voice and digital channels.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to procedure.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Implemented a KPI tracking system across 2 service centers, providing actionable insights and boosting performance by 36% more reported tickets closed on first contact.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Project Management Institute (PMI) - Certified Associate
  • People Analytics & Workforce Planning Network
  • National Customer Service Association (NCSA)
  • Rotary International
  • American Medical Informatics Association
  • American Society of Training & Development (ASTD)
  • Association for Talent Development (ATD)
  • National Association of Sales Professionals (NASP)
  • Lean Enterprise Institute (LEI)

Certifications

  • Customer Service Professional Certificate
  • Salesforce
  • Certified Public Accountant
  • Advanced Certificate in Business Accounting
  • Customer Journey Mapping Certification through Ironclad Systems
  • Effective Team Communication Certificate Vantage
  • Certified Customer Experience Professional (CCXP) - Meridian
  • Certified Professional in Training Management (CPTM) - Beacon Labs
  • CompTIA Network+
  • CompTIA A+ Technician

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