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Skills

  • Team management
  • Physical Strength
  • Inventory control
  • Understanding of body signals
  • Stress Relief Massage
  • Credit and collections
  • Fluent in German
  • Hospitality industry knowledge
  • Prenatal Massage
  • Attentive to detail

Work Experiences

  • Foresaw spa and salon guests' concerns and addressed them directly.
  • Helped the stylist with hair color mixing, application, and removal.
  • All client reservations were relayed to the appropriate personnel.
  • Followed all of the necessary procedures for scheduling spa appointments on a regular basis.
  • Took care of the front desk workstation by keeping it clean and free of personal belongings.
  • Was in charge of the entire facility's upkeep and notified maintenance when service repairs were needed.
  • Cleaned the spa in accordance with the safety and sanitary regulations of the State of Arizona.
  • Quickly and accurately entered client information into the databases.
  • Advised athletes on areas of concern that were causing pain or predisposing them to injury, as well as how to warm up and stretch to relieve dysfunction and prevent injury.
  • Managed the salon on my own during the manager's vacation and while hiring new management staff.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Capable Spa Concierge who can quickly resolve issues in order to boost customer retention and loyalty.
  • Certified Massage Therapist was responsible for properly greeting each guest, responding to all inquiries promptly, and answering phone calls in a professional and friendly manner.
  • With a successful career working in challenging, therapeutic clinical environments, I am an excellent communicator and active listener.
  • Excellent communicator and active listener looking for a challenging position in a therapeutic clinical setting.
  • Within Mental Health, senior Certified Massage Therapist and outstanding performer in stakeholder engagement and workflow optimization.
  • Hardworking Licensed Massage Therapist with a desire to help others, looking for a position where my healing and social skills can be put to use.
  • Stylist in high demand who excels at presenting products for video, photo shoots, and live demonstrations.
  • Ready to bring 14 years of experience and a challenging role to a new company.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Conducted workshops on stretching techniques for clients, aiding in improved mobility and decreasing office returns by 45%.
  • Designed post-workout massage treatments tailored to fitness enthusiasts, which helped decrease muscle recovery time by 39%.
  • Documented and resolved method which led to framework.
  • Instructed a team of junior therapists on advanced myofascial release techniques, raising client feedback scores by 25%.
  • Spearheaded outreach efforts targeting local communities, which expanded the client base by 66% within 2 months.
  • Developed personalized wellness plans for clients, particularly those with chronic pain, increasing return appointments by 53%.
  • Expanded business partnerships with local fitness centers, resulting in a 44% increase in joint-clients seeking recovery treatments.
  • Implemented advanced aromatherapy during massage sessions, resulting in a 63% improvement in overall relaxation reports.
  • Specialized in hot stone therapy, resulting in a 34% higher client satisfaction rate compared to traditional massage techniques.
  • Innovated a new deep tissue massage service that alleviated chronic pain in 9% of patients after 3 treatments.

Affiliations

  • Society of Women Engineers
  • Federation of State Massage Therapy Boards (FSMTB)
  • Complementary & Natural Healthcare Council (CNHC)
  • International Massage Association
  • Freemason
  • National Guild of Hypnotists (NGH) - Complementary Therapy
  • National Association of Social Workers
  • Member, Myofascial Release Massage Network
  • Continuing Education at the International Cupping Therapy Association
  • Jaycees

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Massage & Bodywork Licensing Exam (MBLEx)
  • Hydrotherapy Certification for Massage Therapists - Cedar Works
  • Prenatal Massage Certification - Harbor & Co.
  • Reflexology Certification – Cedar Works
  • Certificate in Kinesiology Taping for Massage Therapists - system
  • Sports Massage Specialization from Summit Group
  • Hot Stone Massage Certification - Beacon Labs
  • Trigger Point Therapy Certification - Lakeside Partners
  • Certified Medical Massage Therapist (CMMT) - Harbor & Co.

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