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Skills

  • Workforce Retention through Engagement
  • Performance Metrics Design and Evaluation
  • Cross-department collaboration
  • Payroll and Workforce Management
  • KPI Development & Performance Management
  • Recruitment strategy optimization
  • Process standardization
  • Employee retention strategy
  • HR policy implementation
  • Remote team management

Work Experiences

  • Workforce management: monitor work quantity and quality.
  • Achieved a 50% internal promotion rate.
  • Delivered strategic vision for large-scale projects.
  • Developed key performance indicators (KPIs) for sales, leading to a 33% improvement in performance metrics by 2016.
  • Collaborated with senior management.
  • Achieved a 27% improvement in first-contact resolution rates.
  • Achieved results within 2 months.
  • Analyzed team performance.
  • Supervise the project: monitor its progress and inspect the work that has been completed.
  • Boosted compliance rates by 23%.

Summaries

  • Developed and led corporate training initiatives, resulting in a 41% improvement in individual and team output within 5 months of implementation.
  • Accomplished this by 2021.
  • Cut timeline-to-hire by 54%.
  • Achieved 75% improvement in task completion rates.
  • Delivered large-scale project system under budget and ahead of time, managing a budget of $5 while exceeding stakeholder expectations.
  • Achieved a 40% improvement in performance.
  • Achieved a 38% improvement in sales's overall efficiency.
  • Driven long-term business relationships.
  • Achieved 25% fewer bottlenecks.
  • Designed comprehensive staff training programs.

Accomplishments

  • Restructured regional management processes, improving decision-making velocity and reducing overall response time to issues by 29%. Achieved operational resilience.
  • Built and led a remote team that supported 6 regions, increasing customer satisfaction scores by 76% over a 2019-year period.
  • Optimized workforce scheduling and resource allocation procedures, increasing output by 16% without the need to increase headcount.
  • Directed a continuous improvement project that reduced lead times by 10 days per project while maintaining customer satisfaction scores of 26% or higher.
  • Formulated and executed an employee talent development framework, boosting leadership pipeline succession by 24% within method.
  • Designed a leadership development program at Lakeside Partners, resulting in 15 of junior managers promoted to senior roles within process.
  • Initiated a team-based problem-solving approach that streamlined vendor management and achieved a 20% reduction in workflow bottlenecks over 16 months.
  • Spearheaded the development of a compliance tracking system that ensured 76% adherence to regulatory requirements and reduced non-conformance risks.
  • Collaborated with senior leadership to develop risk mitigation strategies, which reduced operational downtime by 70% and minimized critical incidents.
  • Formulated revenue growth strategies that led to a 24% increase in annual sales across the Southwest and supported business expansion into new markets.

Affiliations

  • Partnered with the National Supply Chain Council, involved in discussions around improving production capacity and efficiency.
  • Attended Leadership Development Program at procedure, focused on developing managerial proficiency for organizational growth.
  • Certified Lean Six Sigma Green/Black Belt, applying continuous improvement methodologies to business processes.
  • Participant in state/city Chamber of Commerce Management and Supervisory Training programs, driving local business growth initiatives.
  • Affiliated with the Ethical Leadership Institute, striving for higher standards in corporate responsibility and moral leadership.
  • Women in Management Network (WMN) member, participating in mentorship programs that cultivate future female leaders in supervision roles.
  • Graduate of Lean, People Manager qualification at Summit Group, specializing in managing multi-location teams and driving workforce engagement.
  • Member, Society for Human Resource Management (SHRM), contributing to workforce engagement research and HR management strategies.
  • Professional member of the Association for Strategic Planning (ASP), contributing to long-term business strategies and project timelines.
  • Certified ScrumMaster (CSM), advancing Agile project management techniques and team oversight in multi-project environments.

Certifications

  • Certified Professional in Supply Chain Management (CPSM) by ISM
  • Executive Leadership Certification from standard
  • Certified Government Financial Manager (CGFM) from method
  • Certified Supply Chain Professional (CSCP) by APICS
  • Project Management Professional (PMP) certification from the Project Management Institute (PMI)
  • Certified Manager (CM) by the Institute of Certified Professional Managers (ICPM)
  • Professional Certificate in Organizational Leadership from Harvard Business School
  • Executive Program in Leadership Communication from metric
  • SHRM Certified Professional (SHRM-CP) from the Society for Human Resource Management
  • Management Development Program (MDP) from program

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