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Skills

  • Cross-browser compatibility testing and enhancements
  • Relationship development
  • HTML, CSS, and JavaScript development
  • Problem resolution
  • Organization
  • Metric equipment
  • Collaborating with DevOps for CI/CD pipeline integration
  • Customer service
  • Browser debugging and issue resolution
  • Software best practices

Work Experiences

  • Addressed issues within 18 months of initial report.
  • Tested websites and performed troubleshooting prior to deployment.
  • Analyzed requirements and designed, developed, and implemented software applications for multiple websites.
  • Achieved zero post-launch critical defects.
  • Redesigned existing websites from the ground up to improve navigation, improve visuals, and boost search engine rankings.
  • Collaborated with cross-functional teams to deploy security patches that reduced vulnerabilities by 83%.
  • Collaborated with stakeholders on the scoping and delivery of new web features, speeding up time-to-market for updates by 34%.
  • Completed fixes in under the past year.
  • Looked over the code to make sure it was correct in terms of structure, security, and browser, device, and operating system compatibility.
  • Designed, implemented, and monitored web pages and sites for continuous improvement.

Summaries

  • Achieved a 28% improvement in resolution times.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Within Miscellaneous, senior Web Support Analyst and outstanding performer in quality assurance and client relations.
  • Working with a variety of APIs, third-party integrations, and databases while translating solutions into code.
  • More than 15 years of experience managing website design projects, including gathering user requirements, writing code, creating mockups, and improving designs.
  • Achieved a decrease in website page load times to under 18 seconds.
  • Accomplished Web Support Analyst.
  • Achieved 20% customer satisfaction rating.
  • Web Support Analyst is a multi-talented Web Support Analyst who is consistently rewarded for planning and operational improvements.
  • Web developer with a strong commitment to collaboration and problem-solving through solutions.

Accomplishments

  • Handpicked to manage method migration to a more scalable hosting platform, ensuring a seamless transition with zero data loss.
  • Designed a ticketing workflow system using framework, reducing support ticket escalation by 42% over the past year.
  • Implemented proactive security measures that adhered to industry standards, reducing unauthorized access attempts by 3 over the past year.
  • Collaborated with team of 3 in the development of category.
  • Optimized website loading times by compressing assets, leading to a 69% improvement in mobile and desktop performance speed.
  • Contributed to a 27% reduction in support tickets by creating automated response systems integrated with CMS platforms.
  • Resolved product issue through consumer testing.
  • Optimized server configurations for category which improved uptime metrics, decreasing unscheduled downtime by 10.
  • Supported the roll-out of SEO enhancements, leading to a 74% traffic increase over 18 months.
  • Achieved PMP which improved proficiency in advanced web development tools used in daily operations.

Affiliations

  • Certified Internet Webmaster (CIW) Certification Holder
  • Adobe Certified Expert (Web Technologies)
  • International Web Association (IWA)
  • Jaycees
  • Certified Front-End Web Developer 2020
  • Cascading Style Sheets Design Guild (CSSDG)
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • World Wide Web Consortium (W3C) Member
  • Toastmasters
  • Security+ CompTIA Member for Information Security

Certifications

  • Microsoft Certified: DevOps Engineer Expert
  • Google Certified Professional Cloud Architect
  • MongoDB Certified Developer Associate
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Google Mobile Sites Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Web Professional (CWP)
  • Adobe Certified Expert (ACE) Workday

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