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Skills

  • Project organization
  • Software best practices
  • Process improvement
  • Boosting customer satisfaction ratings
  • Database interaction using SQL queries
  • Team management
  • Asset optimization (images, CSS, JS) for faster load times
  • Technical analysis
  • API integration to streamline development processes
  • Software testing

Work Experiences

  • Tested websites and performed troubleshooting prior to deployment.
  • Assisted over 8 clients with website-related issues.
  • Designed and built optimized landing pages in HTML and CSS, including Jira integration and cross-browser compatibility to support marketing.
  • Achieved a 60% increase in completed transactions.
  • Assessed feedback from users to implement UX/UI improvements, resulting in a 36% increase in engagement rates.
  • Pitched in to help senior developers meet tight deadlines during periods of low staffing.
  • Created an SEO strategy and an easy-to-use interface for the standard site in order to achieve high rankings on major browser platforms like Google and system.
  • Achieved a 21% reduction in timeout errors.
  • Set up Google AdWords campaigns and SEO for a variety of websites.
  • Addressed client issues professionally.

Summaries

  • A seasoned Web Support Analyst who excels at root cause analysis, systematically reducing recurring incidents by 49% through comprehensive troubleshooting strategies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Proven experience using HTML, CSS, JQuery, PHP, and JavaScript to create consumer-focused websites.
  • Multitasking expert with experience in project scheduling, design enhancement, and code verification.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • To maximize online presence, demonstrated talent in front-end and back-end web development is required.
  • Web Support Analyst is a multi-talented Web Support Analyst who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Web Support Analyst and outstanding performer in quality assurance and client relations.
  • Achieved 20% customer satisfaction rating.

Accomplishments

  • Implemented proactive security measures that adhered to industry standards, reducing unauthorized access attempts by 3 over the past year.
  • Resolved product issue through consumer testing.
  • Directly handled escalated technical issues, achieving a 40% resolution rate within two years, improving team productivity.
  • Handpicked to manage method migration to a more scalable hosting platform, ensuring a seamless transition with zero data loss.
  • Managed and resolved 16 high-severity website bugs during standard, preventing potential user-facing issues.
  • Documented and resolved system which led to metric.
  • Conducted website audits for Ironclad Systems, identifying and resolving 72% of critical performance issues related to slow page load times.
  • Optimized server configurations for category which improved uptime metrics, decreasing unscheduled downtime by 10.
  • Evaluated and updated web support documentation quarterly, ensuring that all user guides were up-to-date, which lowered tutorial-based inquiries by 55% annually.
  • Collaborated with cross-functional teams on a daily basis to ensure smooth operations of digital products, reducing downtime by 56% across all websites.

Affiliations

  • Cascading Style Sheets Design Guild (CSSDG)
  • American Marketing Association
  • Lions Club
  • Rotary International
  • Jaycees
  • Certified Internet Webmaster (CIW) Certification Holder
  • Microsoft Certified: Azure Fundamentals
  • Society of Women Engineers
  • CompTIA IT Certification Holder – A+, Network+, Security+
  • Association of Support Professionals (ASP) Help Desk Certification

Certifications

  • Project Management Professional (PMP)
  • Python Programming Certification – QuickBooks
  • Certified Software Testing Professional (CSTP)
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Google Analytics Individual Qualification (GAIQ)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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