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Skills

  • Client portfolio management
  • Customer Relationship Management (CRM)
  • Strategic planning
  • Call Management Systems
  • Automated collections process implementation
  • Financial reporting
  • Improvement of collection recovery rates
  • Data-driven decision making
  • Workflow planning
  • Credit and collections

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Collaborated with customers and collections agents to keep track of paperwork, reduce customer disputes by 16%, and collect invoices on time.
  • Intervened between Credit Collections Supervisors during arguments and diffused tense situations using stakeholder engagement and risk assessment.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on project management and client relations.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Acted as a central point of contact for both employees and customers on routine credit and collection issues.
  • Recommended and implemented techniques to help the company increase productivity and reduce costs.
  • Achieved 12 in revenue recovery.
  • Organized framework meetings for 12 Credit Collections Supervisors and coordinated the availability of conference rooms for attendees every 6 months.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.

Summaries

  • Achieved 30% improvement in team KPIs through data-driven scorecard metrics that tracked operational efficiency and collection performance outcomes.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Credit Collections Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • HubSpot expert with database management experience.
  • Credit Collections Supervisor with 4 years of successful performance reporting and team leadership experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in analyzing customer payment histories.
  • Credit Collections Supervisor is a multi-talented Credit Collections Supervisor who is consistently rewarded for planning and operational improvements.
  • 12 years of experience streamlining processes, managing talented team members, and performing performance reporting by an educated professional.

Accomplishments

  • Reduced delinquent accounts by 70% within 18 months through proactive collection tactics and identifying high-risk accounts early.
  • Introduced automated workflows for credit reviews and approvals, decreasing manual processing time by 78% and ensuring compliance with legal policies.
  • Collaborated with legal teams to ensure compliance with credit and collection laws, reducing the company’s credit risk exposure by $15 over three years.
  • Trained and mentored new hires, resulting in a 15% improvement in first-contact resolution and a 22% reduction in client escalations.
  • Monitored delinquency trends, identifying client sectors at higher risk and taking swift credit line adjustments to maintain a 33% risk reduction.
  • Achieved a 49% increase in on-time payments for a portfolio of 17 high-profile accounts by revamping collection risk assessment protocols.
  • Introduced advanced reporting tools within category to better visualize account aging, contributing to a 33% increase in successful day-to-day collections.
  • Implemented a phased collection plan for international accounts, achieving 36% recovery in two years, despite regional market challenges.
  • Resolved product issue through consumer testing.
  • Presented credit risk and collection trends to senior management, helping inform key pricing and customer loan decisions, ultimately reducing credit defaults by 30%.

Affiliations

  • Credit Research Foundation (CRF)
  • Finance, Credit & International Business Association (FCIB)
  • Institute of Credit Management (ICM)
  • Rotary International
  • International Association of Administrative Professionals
  • National Federation of Independent Credit Professional Organizations (NFICPO)
  • Credit & Collections Industry Conferences Speaker 2017
  • Accounts Receivable Best Practices Webinar Presenter 2017
  • American Creditors Association (ACA)
  • Certified Receivables Compliance Professional (CRCP) Certification

Certifications

  • ServSafe
  • Certified Credit Risk Professional (CCRP) – Beacon Labs
  • Certified Management Accountant (CMA) - Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Credit Business Fellow (CBF) - Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)

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