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Skills

  • Ability to work in confined spaces and outdoors
  • Supervision
  • Energy efficiency monitoring and recommendations
  • Agency relationship development
  • Exceeding client satisfaction ratings by 45%
  • MS Office
  • Operational improvement
  • Team building
  • Gas appliance installation
  • Customer service

Work Experiences

  • Completed safety audits on Jira.
  • Adhered to 2017-specific safety codes.
  • Coordinated between customers, suppliers, and contractors.
  • Achieved Six Sigma.
  • Achieved a 49% reduction in customer complaints regarding leaks.
  • Consistently exceeded client satisfaction ratings by 42% %.
  • Responded quickly and expertly to alarms and other emergency situations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Paid close attention to the plant's control systems, unit readouts, and line board numbers, as well as the flow and temperature levels.
  • Assisted in drafting regulatory guides for new safety standards during gas installations, ensuring compliance at all project stages.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified Gas Service Technician with a specialty in propane to natural gas conversions, saving clients up to $6 in fuel costs per year. Focused on delivering high-quality service and customer satisfaction.
  • Clear understanding of process improvement and strategic planning as well as budget management training.
  • Certified Gas Service Technician specializing in propane to natural gas conversions.
  • Achieved significant energy cost savings.
  • Contributed to a 26% increase in project completion rates.
  • Completed 9 work orders per week.
  • Avoided delays in installation projects.
  • Committed to customer satisfaction.
  • Accomplished Gas Service Technician who consistently improves energy efficiency and reduces customer bills by an average of 22%. Adept at identifying opportunities to optimize gas usage and system performance.

Accomplishments

  • Partnered with engineering teams to introduce smart gas monitoring systems, enhancing report accuracy by 80%.
  • Conducted safety inspections in critical industrial environments, improving compliance score by 31%.
  • Reduced service call turnaround time by 78% through efficient routing and scheduling improvements.
  • Achieved a zero-incident safety record over 7 years on gas installation and maintenance projects.
  • Spearheaded gas system compliance audits, achieving category with zero violations noted.
  • Serviced 4 gas-powered generators, ensuring 100% uptime for critical infrastructure operations.
  • Troubleshot and repaired complex gas distribution systems, reducing potential safety hazards.
  • Coordinated large-scale gas system upgrades across Phoenix, boosting customer satisfaction by 38%.
  • Resolved emergency gas leaks for high-risk industrial clients in under 4 hours, minimizing service downtime.
  • Collaborated with product vendors to improve the quality of delivered gas systems, reducing warranty claims.

Affiliations

  • Toastmasters
  • American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE)
  • National Association of Social Workers
  • National Association of Safety Professionals (NASP)
  • International Council of Nurses
  • Project Management Institute
  • Association of Information Technology Professionals
  • Freemason
  • Association for Computing Machinery
  • American Marketing Association

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • Salesforce
  • City & Guilds Level 3 Diploma in Gas Engineering
  • Certified Safety Professional (CSP) in Gas Applications by Lakeside Partners
  • ACS Accredited Certification Scheme in Gas (Domestic and Commercial)
  • Project Management Professional (PMP)
  • Combustion Analysis Certification by procedure
  • Industrial Gas Equipment Installer Certification (IGEI) by metric
  • Control of Hazardous Energy Certification (Gas, Oil, and Chemical Systems)

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