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Skills

  • MS Office
  • Root cause analysis
  • Contingency planning
  • Problem resolution
  • Stakeholder engagement
  • Event technology integration
  • Budgets
  • Customer service
  • Conflict resolution
  • Communication and collaboration

Work Experiences

  • Welcomed new members and established and updated memberships in Meridian metric programs.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved savings over six months.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved favorable terms.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Acted as the primary point of contact for 15-person crew.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Assessed employee performance over a 18 months period and provided constructive feedback to help them improve.

Summaries

  • Road Manager with 9 years of successful process improvement and cross-functional collaboration experience.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Client relations, cross-functional collaboration, and budget management are all well-trained.
  • Develop strategic business partnerships and relationships.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Dynamic application of strategic planning and stakeholder engagement in a fast-paced business environment.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Motivated initiative manager with a track record of best practices and operations in the Miscellaneous.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Resolved product issue through consumer testing.
  • Secured preferred pricing with local transportation services, reducing transportation costs by $16 over 15 consecutive tours.
  • Optimized travel routes between venues using logistics management software, reducing overall travel time by 52%.
  • Effectively communicated with venue management at 4 locations, ensuring that backstage, sound, and lighting requirements were met to optimal specifications.
  • Directed end-to-end road crew logistics operations, maintaining operational efficiency over 3 cities in process concert series.
  • Designed a tour hospitality plan, ensuring performers’ dietary and accommodation preferences were met, improving overall satisfaction by 83%.
  • Directed daily tour schedules and performer rehearsals, resulting in consistently punctual shows with no delays across the entire tour.
  • Provided on-the-fly troubleshooting for audio-visual equipment during live performances, minimizing show disruptions by 72%.
  • Negotiated endorsement deals for merchandise, resulting in a 21% increase in brand visibility and additional revenue during the tour.
  • Managed merchandise stock inventory across multiple tour locations, increasing sales revenue by 49% year over year.

Affiliations

  • Professional Lighting and Sound Association (PLASA)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Backstage Technical Skills Association
  • Association of Performing Arts Professionals (APAP)
  • International Association of Entertainment Technicians
  • Roadie Resource Group
  • International Alliance of Theatrical Stage Employees (IATSE)
  • Rotary International

Certifications

  • Festival and Event Management Certification, Brightline, 2019
  • International Entertainment Safety Association (IESA) Certified, Ironclad Systems, 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Transportation Routing Specialist (CTRS), Vantage, 2017
  • Certified Driving and Fleet Safety Manager, Meridian, 2021
  • Entertainment Business Management Certificate, Ironclad Systems, 2017
  • Event Safety Alliance (ESA) Certified, Ironclad Systems, 2015
  • IATA Travel and Tourism Certification, Summit Group, 2016
  • Certified Entertainment Logistics Specialist (CELS), Lakeside Partners, 2016

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