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Skills

  • Communications
  • Fragile and high-value shipment handling
  • Change Management Implementation
  • Operational improvement
  • Process improvement
  • Cost reduction
  • Loading and unloading
  • Time management and prioritization
  • Continuous process improvement
  • Customer satisfaction improvement

Work Experiences

  • Actively participated in regular performance reviews with team members, leading to 79% improvement in team cohesion and delegation.
  • Trained new employees on job responsibilities, company policies, and safety procedures for quick onboarding.
  • Achieved budget savings over the past year.
  • Developed and enforced safety protocols.
  • Achieved results within the first 14 months.
  • Had an excellent attendance record and was always on time for work.
  • Actively coordinated daily meetings with cross-functional teams, optimizing workflow efficiency and reducing delays in shipping schedules.
  • Collaborated with the procurement team.
  • Coordinated with customer service teams.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Professional Warehouse Manager with 17 years of experience supervising and training 7 warehouse employees.
  • Achieved a 62% rise in on-time shipments.
  • Achieved 69% improved efficiency in 6 months.
  • Achieved up to 18% accuracy improvements.
  • Achieved annual freight reductions of $7.
  • Dedicated to accurate record-keeping, workplace safety, and problem-solving in a timely manner.
  • To ensure smooth business operations, successful in meticulously managing logistics, planning employee schedules, and communicating with other departments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to maintaining compliance with shipping regulations.
  • Exceptional at keeping track of current inventory levels and replenishing them based on consumer demand and sales forecasting.

Accomplishments

  • Resolved escalated customer shipping disputes, leading to improved satisfaction scores and a 46% rate of repeat business.
  • Successfully coordinated the handling and distribution of time-sensitive goods totaling framework per month.
  • Served as project lead for the implementation of new shipping software systems, reducing processing times by 31%.
  • Collaborated with team of 18 in the development of method.
  • Reduced order fulfillment time by 52% by introducing real-time digital inventory scanning and tracking.
  • Resolved product issue through consumer testing.
  • Reduced order processing time by 16% with the implementation of barcode scanning technology for inventory management.
  • Managed logistics for international shipments, adhering to customs documentation for over 3 global destinations.
  • Created inventory cycle counting procedures ensuring a 82% accuracy in shipment volume reporting.
  • Created and monitored performance metrics for shipping team, resulting in 21% on-time shipment improvement.

Affiliations

  • Material Handling Industry of America (MHI)
  • Certified in Logistics, Transportation and Distribution (CLTD) PMP
  • National Customs Brokers & Forwarders Association of America (NCBFAA)
  • Lions Club
  • Toastmasters
  • Rotary International
  • Amateur Soft Skills Development Network for Logistics (ASSDN)
  • American Marketing Association
  • Certifications in Transportation & Logistics (CTL), 2022
  • American Logistics Association (ALA)

Certifications

  • Fleet Management Certification
  • Emergency Logistics & Supply Chain Management Certification
  • OSHA Hazardous Materials Handling Certificate
  • Certified Forklift Instructor - 2021 by Brightline
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Forklift Operator Certification by metric - 2020
  • Certified Logistics Technician (CLT) by Manufacturing Skill Standards Council
  • Certified in Transportation and Logistics (CTL) by American Production and Inventory Control Society

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