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Skills

  • First Aid/CPR
  • Supervision
  • Creating and maintaining office procedures
  • Answering multi-line phone systems
  • Relationship development
  • Customer service
  • Process improvement
  • Time management
  • Active listening
  • Spreadsheet management

Work Experiences

  • Contributed to Innovation Award for excellence in hospitality.
  • Assisted in onboarding 5 new employees.
  • Contributed to a record 27% client retention rate.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Completed a process redesign.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Coordinated appointments and travel bookings for system, saving them 11 hours in administrative tasks per week.
  • Coordinated orientation schedules.
  • Assisted with presentations.

Summaries

  • Asana and Workday are two of my strongest skills.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Client-oriented Front Office Staff Member.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Advanced skills in Microsoft Office Suite and procedure.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of strategic planning and budget management as well as quality assurance training.
  • Front Office Staff Member is a talented Front Office Staff Member who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 16 years of excellence in process settings and Scrum Master competencies.

Accomplishments

  • Maintained a customer satisfaction rate of 30% by efficiently resolving client inquiries and complaints on a daily basis.
  • Assisted in implementing new front office protocols that improved visitor check-in procedures, reducing time by 77%.
  • Recognized for contributing ideas during team meetings that resulted in a 38% improvement in front desk service quality.
  • Implemented an electronic filing system that improved document retrieval time by 36% and reduced lost documentation.
  • Assisted in the company’s transition to Asana, resulting in a 46% increase in operational efficiency.
  • Coordinated logistics for company meetings and client visits, ensuring all operational requirements were met without client service disruptions.
  • Generated monthly customer service reports highlighting major achievements that helped increase overall customer retention rate by 45%.
  • Reduced late appointment arrivals by 23% by implementing an optimized reminder system for clients.
  • Improved interoffice communication systems, reducing information errors in client-facing interactions and achieving a 29% improvement in coordination.
  • Created a training manual for new front office hires, shortening the training period from 13 weeks to 6 days.

Affiliations

  • SAP SuccessFactors Talent Management Administrative Certification
  • National Association of Hotel & Lodging Receptionists (NAHL)
  • International Association of Administrative Professionals (IAAP)
  • American Medical Informatics Association
  • National Customer Service Association (NCSA)
  • National Receptionist Association (NRA)
  • Administrative Management Society (AMS)
  • International Council of Nurses
  • Meeting Professionals International (MPI)
  • American Management Association (AMA) – Administrative Professionals Council

Certifications

  • ServSafe
  • Event Planning and Coordination Certification
  • Certified Front Desk Representative (CFDR)
  • Project Management Professional (PMP)
  • Certified Data Entry Specialist (CDES)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Certified Problem Solving Specialist
  • First Aid & CPR Certification
  • Data Protection and Information Security Certification

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