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Skills

  • Resident satisfaction improvement
  • Resident care plan development
  • Dispute resolution between teams and tenants
  • Crisis intervention strategies
  • Regulatory compliance
  • Budget and cost management
  • Organization
  • Supervision
  • Maintenance coordination and oversight
  • Team building

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 54% improvement in early issue detection.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of procedure project by program team, which resulted in procedure.
  • Chaired a committee to update residential policies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Balanced individual needs of residents.
  • Addressed maintenance needs.
  • Collaborated with external partners to secure grants worth $13, used to enhance the residential facilities and resident programs.

Summaries

  • Achieved $13 in cost savings.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Expert at keeping track of logs and filing reports.
  • Cut overtime expenditures by $3 annually.
  • Collaborated with external partners.
  • Coordinated crisis intervention training.
  • Cut down maintenance delays by 11 days.
  • Boosted resident approval.
  • Achieved a 44% improvement in community health outcomes.
  • Cut overtime costs by $2 annually.

Accomplishments

  • Advanced staff scheduling software integration to improve operational efficiency, reducing overtime costs by 31% while improving staffing coverage.
  • Led staff training on new industry compliance requirements and successfully passed all related audits, achieving a 36% compliance score.
  • Successfully coordinated emergency drills, ensuring compliance with state and federal safety regulations and reducing safety incidents by 45%.
  • Analyzed and resolved metric, leading to an increase in operational efficiency and a 39% reduction in process downtime.
  • Partnered with local organizations to host wellness workshops, increasing resident participation in recreational programs by 47%.
  • Mentored a team of 2 junior supervisors, leading to the promotion of 13 staff and a retention increase of 60% over several months.
  • Implemented a talent pipeline program in collaboration with HR, increasing internal promotions by 77% and reducing hiring costs.
  • Collaborated with team of 12 in the development of system.
  • Devised a crisis response protocol that reduced critical incidents by 82%, ensuring timely and safe intervention in emergency situations.
  • Implemented a new resident onboarding and orientation program that reduced first-month complaints by 34%, while improving new resident satisfaction scores by 24%.

Affiliations

  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Society of Women Engineers
  • National Council for Behavioral Health (NCBH)
  • Society for Human Resource Management (SHRM)
  • Council on Accreditation for Residential Care Facilities
  • National Organization of Human Services (NOHS)
  • International Facility Management Association (IFMA)
  • Accreditation Commission for Health Care, Inc. (ACHC)
  • National Coalition for Homeless Veterans (NCHV)
  • Society of Human Resource Management

Certifications

  • Certified Community Support Supervisor (CCSS) by Northwind, 2016
  • Certified Manager of Student Housing (CMSH) by Association of College and University Housing Officers – International (ACUHO-I), 2024
  • Certified Nonprofit Professional (CNP) by the Nonprofit Leadership Alliance, 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Mental Health First Aid (MHFA) Instructor by procedure
  • Professional Certificate in Social Work Supervision, 2024
  • Project Management Professional (PMP) Certification by Project Management Institute (PMI), 2021
  • Certified Public Accountant
  • Conflict Resolution and Mediation Certification by the National Conflict Resolution Center, 2024

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