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Skills

  • Delivery order fulfillment
  • Parts Ordering and Inventory Management
  • Catalog familiarity
  • Vendor relationship management
  • Inventory auditing
  • Problem-solving skills
  • Organizational skills
  • Clean driving record
  • Contract negotiation with suppliers
  • Project management

Work Experiences

  • Achieved a 65% reduction in part delivery delays.
  • Was in charge of receiving, inspecting, and reshelving returned parts.
  • Achieved a 32% sales increase in fleet services.
  • Revitalized the sales team, resulting in a monthly sales increase of $7.
  • Reviewed special orders with Parts Sales Consultant to ensure efficient delivery.
  • Was in charge of employee schedules and daily tasks.
  • Boosted sales of high-margin SAP units.
  • Achieved a 74% improvement in team performance.
  • Achieved a 23% improvement in first-time resolution for customer inquiries.
  • Built strong relationships with over 15 repeat commercial customers.

Summaries

  • Parts Sales Consultant with 11 years of experience improving customer service and sales culture.
  • Ability to recognize initiative issues and integrate process solutions to achieve procedure.
  • Motivating leader who has built and managed category teams in the past.
  • Strong technical skills and experience in client relations.
  • Cultivated fruitful relationships with customers, ensuring loyalty by generating repeat and new business in order to meet category sales goals.
  • Lean certified
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Communication, marketing, and customer service skills are all excellent.
  • Good communication, budget management and quality assurance skills, as well as a forward-thinking mindset and a focus on keeping operations running smoothly and efficiently.
  • SAP and Jira experts with exceptional interpersonal skills.

Accomplishments

  • Analyzed historical sales data to predict future trends, improving stock absorption rates by 66% and preventing shortages or overstocking.
  • Earned recognition as ‘Top Sales Performer’ for exceeding sales quotas by 38% within two years.
  • Successfully negotiated lower vendor pricing, resulting in inventory cost savings of $7 and boosting overall profitability.
  • Coordinated between suppliers and customers to expedite back-ordered parts, reducing wait times by 16 days and improving customer satisfaction.
  • Generated $8 in additional revenue per month by capitalizing on upselling opportunities and recommending complementary products.
  • Implemented a proactive customer outreach strategy that increased repeat business from existing clients by 21% over 6 months.
  • Spearheaded a digital transformation using CRM software, streamlining customer interactions and improving engagement effectiveness by 15%.
  • Achieved 76% increase in sales revenue through proactive promotion of high-demand parts and efficient order fulfillment strategies.
  • Reduced part delivery lead time by 49% by identifying and resolving bottlenecks in the supplier chain.
  • Facilitated cross-functional training that improved collaboration between sales and service departments, enhancing order accuracy by 63%.

Affiliations

  • Member, Automotive Recyclers Association (ARA), advancing skills in sustainable part recovery and sourcing for reduced obsolete inventory.
  • Mentor and Participant at Automotive Parts Leadership Training Programs organized by Meridian, guiding new sales consultants on improving customer relationships and inventory accuracy.
  • Pursued professional development with Beacon Labs, completing coursework on reducing overstock by enhancing demand forecasting accuracy.
  • Attended the Parts Managers Leadership Conference, developing customer-centric strategies for increasing premium product sales by up to 47% %.
  • Certified in Inventory Auditing for Automotive Parts Distribution, improving discrepancy resolution times by 32%.
  • Affiliated with the Automotive Aftermarket Suppliers Association (AASA), enhancing skills in supply chain management and product distribution for commercial clients.
  • Certified in Sales and Inventory Management through the Automotive Parts Sales Training program by Harbor & Co., completed in 2018.
  • Volunteered at program hosted by the Automotive Parts Expo in Seattle, assisting with demonstrations and hands-on training sessions for attendees.
  • Certified in Jira for Automotive Parts Sales and Inventory Management, improving operational efficiency by 79%.
  • Served as Chair for the Automotive Retail Parts Sales Committee, leading discussions on customer service, conflict resolution, and lean inventory management.

Certifications

  • Certificate in Automotive Parts Management - Harbor & Co.
  • Salesforce Certified Administrator
  • Certified Professional in Inventory Management (CPIM) - Vantage
  • SAP Certified Application Associate
  • Certified Parts and Service Manager (CPSM) - Automotive Management Institute
  • Cisco Certified Network Associate (CCNA)
  • Certified Sales Enablement Professional (CSEP) - Sales Management Association
  • Advanced Automotive Aftermarket Certification - Lakeside Partners
  • HubSpot Sales Software Certification
  • SHRM Senior Certified Professional (SHRM-SCP)

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