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Skills

  • Process improvement
  • Clerical support
  • Process implementation
  • Document scanning
  • Team Leadership
  • Standard equipment
  • Extremely organized
  • Dinner service planning
  • Inspection reviews
  • Staff development

Work Experiences

  • Boosted positive sentiment.
  • Achieved record-breaking media mentions.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Achieved 12 placements in national publications.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Audited communication channels.
  • Answered 15 calls per one year to help customers with their questions and concerns.

Summaries

  • Achieved 56% improvement in PR metrics.
  • Professional with 17 years of progressive experience in the field who is highly organized and detail-oriented.
  • Achieved significant coverage results in top-tier publications.
  • Collaborated across departments.
  • Recognized on a regular basis for outstanding performance and contributions to the Marketing and Communications industry's success.
  • Dedicated to learning, growing, and succeeding in Marketing and Communications.
  • Costs were consistently reduced while profits were increased.
  • Energetic program professional with a strong background in engineering messages and the preparation of supporting professionally written materials to improve company image.
  • Achieved highly visible campaign results.
  • Accomplished in brand reputation management.

Accomplishments

  • Created an annual report for investor relations that simplified complex data, helping increase investor trust and positively influencing a $123,000 investment in the next funding round.
  • Restructured press release protocol, increasing open rates by 33% and resulting in 15 new media partnerships.
  • Led crisis communication efforts, reducing negative media sentiment by 44% and securing positive press coverage within the past year.
  • Streamlined communications workflow using Jira, reducing turnaround time for media releases by 64%. Awarded CPA for communication excellence in 2018.
  • Planned and executed a corporate town hall event, resulting in a 45% improvement in employee engagement scores.
  • Planned and executed a regional trade event, which gained 7 media hits and drove a 78% increase in sales in the Columbus region.
  • Created a series of thought leadership articles and whitepapers that resulted in a 72% increase in media citations and backlinks within the past year.
  • Redefined internal communication processes, reducing miscommunication incidents by 31% and accelerating feedback loops across departments.
  • Developed crisis communication protocols for internal stakeholders, decreasing communication lags by 54% and improving cross-departmental alignment.
  • Executed corporate communications for a product relaunch, generating 64% higher engagements on social media and 7 new influencer partnerships.

Affiliations

  • Society for Human Resource Management (SHRM) for Internal Communications
  • Association for Media Literacy Experts
  • PR Council for Strategic Communications Professionals
  • International Communications Consultancy Organisation (ICCO)
  • American Marketing Association (AMA)
  • National Communication Association (NCA)
  • American Medical Informatics Association
  • Council of Corporate Communicators – Leadership Circle
  • Corporate Communication International, Member
  • Media Relations Council of category

Certifications

  • Certified Public Accountant
  • SHRM Certified Professional (SHRM-CP)
  • Writing for Strategic Communication - metric
  • Chartered Institute of Public Relations (CIPR) Professional PR Diploma
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • PRSA Crisis Communication Certificate
  • Certified PR Research and Measurement Practitioner - Summit Group
  • Leadership Communication Certificate - standard
  • Institute for Public Relations (IPR) Behavioral Insights Certificate

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