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Skills

  • Codes reviewing
  • Client Onboarding
  • Organization
  • Regulatory compliance
  • CRM system proficiency (Workday)
  • Customer retention strategies
  • B2B sales strategies
  • Relationship development
  • Data-driven decision making
  • Cross-Selling Techniques

Work Experiences

  • Achieved an average contract renewal rate of 74%.
  • Achieved 25% growth in client spend by personalizing outreach strategies post-implementation to drive additional value.
  • Achieved 48% growth in client base.
  • Achieved a 77% improvement in forecasting accuracy.
  • Cut churn by 34% through proactive outreach and identification of at-risk accounts in collaboration with the customer service team.
  • Had an excellent attendance record and was always on time for work.
  • Built solid relationships with C-level executives.
  • Achieved results within three years.
  • Collaborated with product development.
  • Achieved 41% growth in client spend.

Summaries

  • Achieved year-on-year revenue increases of 24%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in performance reporting and team leadership backed up by Miscellaneous training.
  • Achieved a $15 revenue increase per account.
  • Achieved success in competitive B2B markets.
  • Agreements valued at over $12.
  • Achieved multi-year agreements.
  • Achieved a 27% increase in client satisfaction.
  • Accomplished Select Account Manager known for exceeding sales targets by 48% using effective sales and cross-selling strategies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Documented and resolved system which led to program.
  • Executed targeted customer review sessions that successfully renewed annual contracts ensuring a retention rate of 69%.
  • Reduced churn rates by 29% through targeted account management interventions and proactive engagement strategies.
  • Negotiated and executed multi-million-dollar contracts, which reduced operational costs by 39% for the company while growing key accounts.
  • Led quarterly business reviews with top customers, resulting in a 78% improvement in proactive business planning and collaboration.
  • Developed high-impact presentations and proposals for partner accounts, securing long-term contracts worth $4 in 2015.
  • Strategized cross-selling initiatives based on customer behavior analytics, boosting quarterly upsell revenue by $8.
  • Customized account management approaches that improved client satisfaction scores by 24% year-over-year.
  • Led team to achieve 31% customer satisfaction by resolving escalated client service issues within 16 hours of receipt.
  • Built and expanded strategic relationships with key accounts, securing 14 new contracts valued at a total of $10 in 2023.

Affiliations

  • Certified Sales Professional (CSP) - ITIL
  • Salesforce Account Manager Users Group
  • Rotary International
  • Freemason
  • Corporate Account Management Certification (CAMC) ITIL
  • American Marketing Association
  • Professional Speakers Association (PSA)
  • Association for Talent Development (ATD)
  • American Management Association (AMA)
  • Technology Account Management Association (TAMA)

Certifications

  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Certified Global Business Professional (CGBP) by NASBITE International
  • Certified Sales Leadership Professional (CSLP)
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Sandler Sales Mastery
  • CompTIA A+ Technician
  • Salesforce
  • Salesforce Certified Administrator

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