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Skills

  • Collaborative solution development
  • Customer needs assessment
  • B2B sales strategies
  • Budgets
  • Forecasting accuracy improvement
  • Bookkeeping
  • Supervision
  • Competitive analysis
  • Operational improvement
  • Project organization

Work Experiences

  • Achieved an average contract renewal rate of 74%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.
  • Achieved year-over-year revenue growth of 59%.
  • Achieved a Innovation Award.
  • Created a comprehensive account management onboarding guide that improved new hire efficacy within the first 15 months.
  • Achieved a Innovation Award in recognition of my ability to grow under-performing accounts by 74% within several months.
  • Cut churn by 34% through proactive outreach and identification of at-risk accounts in collaboration with the customer service team.
  • Achieved 25% growth in client spend by personalizing outreach strategies post-implementation to drive additional value.
  • Achieved a churn rate reduction of 57%.

Summaries

  • Achieved results within the past year.
  • Achieved incremental gains of $15 per client annually.
  • Aligned product offerings with strategic client needs.
  • Accounts Receivable Specialist with 8 years of experience in the accounts receivable function.
  • Achieved multi-year agreements.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Boosted client satisfaction by 70%.
  • Accounts Receivable Specialist with 14 years of experience in the accounts receivable department.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.

Accomplishments

  • Collaborated with team of 16 in the development of procedure.
  • Mentored and trained a team of 16 junior account managers, leading to a 35% increase in their total closed deals over a 2-month period.
  • Demonstrated proficiency in customer needs assessment and developed a tailored engagement plan, resulting in a 28% reduction in service cancellations.
  • Strategized cross-selling initiatives based on customer behavior analytics, boosting quarterly upsell revenue by $8.
  • Assessed client needs to implement scalable solutions, achieving a 25% year-over-year increase in strategic account satisfaction.
  • Negotiated and executed multi-million-dollar contracts, which reduced operational costs by 39% for the company while growing key accounts.
  • Built and expanded strategic relationships with key accounts, securing 14 new contracts valued at a total of $10 in 2023.
  • Closed $9 in upsell deals by leveraging comprehensive customer data analytics to refine sales strategies.
  • Developed high-impact presentations and proposals for partner accounts, securing long-term contracts worth $4 in 2015.
  • Mediated complex contract negotiations, reducing time-to-signature by 15 weeks and achieving a 27% improvement in onboarding speed.

Affiliations

  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Certified Key Account Manager (CKAM) PMP
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Global Account Management Association (GAMA)
  • Certified Global Business Professional (CGBP) PMP
  • Customer Relationship Management Institute (CRMI)
  • National Management Association (NMA)
  • Enterprise Resource Planning Users Group

Certifications

  • Negotiation Mastery by Harvard Business School
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) by method
  • CompTIA Network+
  • Certified Product Marketing Manager (CPMM®) by AIPMM
  • HubSpot Sales Software Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Account Manager (CAM) by Universal Sales & Marketing
  • Cisco Certified Network Associate (CCNA)

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