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Skills

  • KPI dashboard development and tracking
  • Cost-benefit analysis for operational decisions
  • Implementation of new technologies
  • High-volume invoice processing
  • Data entry accuracy improvement
  • Patient education and counseling
  • Performance Reviews and Feedback Delivery
  • Stakeholder relationship management
  • Loss prevention management
  • Therapy programs

Work Experiences

  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $4 operating budget.
  • Assisted in developing business continuity plans.
  • Championed a reallocation of shared services resources, resulting in an increase in employee satisfaction by 26% across 2 departments.
  • Championed reallocation of shared services resources.
  • Collaborated with finance and HR teams on payroll management, ensuring all employees across 16 departments were paid accurately and on time.
  • Was in charge of a group of 17 pharmacy technicians.
  • Collaborated with the HR team to manage employee relations issues within the shared services department, reducing turnover by 57% over 2017.
  • Collaborated with the HR team.
  • Conducted a 6 months review.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.

Summaries

  • Achieved a 79% reduction in stakeholder response times.
  • Adept at creating and managing shared knowledge databases, boosting team collaboration and reducing duplicated efforts across the organization.
  • Adept at creating shared knowledge databases.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Achieved substantial improvements in service accuracy.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Achieved a reduction of 16%.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.

Accomplishments

  • Documented and resolved program which led to system.
  • Designed and supervised the rollout of a standardized process for vendor management, ensuring 53% compliance with contract terms.
  • Coordinated vendor management system implementation, optimizing procurement processes and reducing delays in supplier payouts by 60%.
  • Orchestrated a cross-departmental digitization project, which resulted in a 40% reduction in document processing time.
  • Led the budget forecasting for the shared services department, achieving cost savings of 78% relative to projected overhead.
  • Improved payroll processing timelines by 16% through close collaboration with cross-functional teams and the integration of advanced software tools.
  • Designed and implemented a process improvement strategy, reducing transactional errors by 17%, which enhanced operational efficiency.
  • Created and executed time-management strategies across multiple teams, improving overall productivity by 79% after implementation.
  • Resolved product issue through consumer testing.
  • Facilitated workshops and skill development programs for 4 team members, increasing shared services productivity by 29% over the past year.

Affiliations

  • Rotary International
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Association for Operations Management (APICS)
  • Institute of Shared Services Professionals (ISSP)
  • Certified Management Accountant (CMA) credential from the Institute of Management Accountants
  • Council of Supply Chain Management Professionals (CSCMP)
  • Editor or Contributor for program Shared Services Journal or Blog
  • Global Business Services Leadership Council
  • Association for Supply Chain Management (ASCM)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Financial Modeling & Valuation Analyst (FMVA) by initiative
  • CompTIA Security+
  • Project Management Professional (PMP) by initiative
  • Lean Six Sigma Green Belt Certification
  • Certified Public Accountant
  • Business Continuity Management Certification by system

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