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Skills

  • KPI dashboard development and tracking
  • Wellness services
  • Data analysis and decision-making
  • Legal compliance adherence
  • Policy and procedure standardization
  • Loss prevention management
  • Drug utilization review
  • Automation of repetitive tasks
  • Collaborative Leadership
  • Hiring and recruitment

Work Experiences

  • Assisted in developing business continuity plans for key functions within shared services, ensuring resilience against unexpected disruptions.
  • Created customized care plans working with hospital staff and families to assess and meet individual needs.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Championed reallocation of shared services resources.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Increased patient satisfaction by 16% within several months.
  • Achieved a satisfaction rating of 77%.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Conducted a 6 months review.
  • Contributed to 2018 operational cost savings of $7.

Summaries

  • With more than 15 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Achieved $8 annual savings.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Achieved a 26% adoption rate in 2021.
  • Achieved smoother operations.
  • Coordinate patient admission and discharge.
  • Hope to help Cedar Works achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.

Accomplishments

  • Collaborated with procurement teams to implement a vendor performance evaluation system, resulting in a 20% improvement in contract renewals.
  • Enhanced helpdesk ticket resolution systems, shortening average tickets completion times by 66% through regular team check-ins and improved tracking.
  • Reduced payroll discrepancies by 35% through the development of a rigorous internal audit schedule and proactive issue tracking.
  • Improved payroll processing timelines by 16% through close collaboration with cross-functional teams and the integration of advanced software tools.
  • Led the budget forecasting for the shared services department, achieving cost savings of 78% relative to projected overhead.
  • Collaborated with HR and finance departments to ensure timely and accurate payroll for 13 employees across 17 departments.
  • Led the implementation of a compliance audit program, reducing infractions by 66% within the first one year.
  • Coordinated vendor management system implementation, optimizing procurement processes and reducing delays in supplier payouts by 60%.
  • Streamlined payroll management, reducing inaccuracies by 66% through the integration of automated systems.
  • Utilized change management methods to transition the department to a new shared services model, reducing operational costs by 41%

Affiliations

  • Finance and Shared Services Network (FSSN)
  • Lean Six Sigma Certification Body (Green/Black Belt)
  • Board Member for framework Shared Services Council
  • National Contract Management Association (NCMA)
  • Society for Human Resource Management (SHRM)
  • Human Capital Institute (HCI) Certification
  • Project Management Institute
  • Editor or Contributor for program Shared Services Journal or Blog
  • Council of Supply Chain Management Professionals (CSCMP)
  • International Council of Nurses

Certifications

  • Certified Fraud Examiner (CFE) - by ACFE
  • Business Continuity Management Certification by system
  • Cisco Certified Network Associate (CCNA)
  • Certified Supply Chain Professional (CSCP) by APICS
  • Microsoft Excel Expert Certification
  • Project Management Professional (PMP) by initiative
  • Certified Payroll Professional (CPP) by program
  • Global Professional in Human Resources (GPHR) by HRCI
  • ITIL Foundation Certification (for service management)
  • Certified Service Management Professional (CSMP)

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