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Skills

  • Presentation design
  • Event planning and management
  • Security management
  • Credit and collections
  • Business Administration
  • Documentation and control
  • Interpersonal communication
  • Database administration
  • MS Office
  • Cross-departmental collaboration

Work Experiences

  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Avoided discrepancies.
  • Achieved an average monthly occupancy of 42%.
  • Achieved results over several months.
  • Achieved a 79% reduction in unauthorized entries.
  • Achieved a 58% improvement in customer response times.
  • Collaborated with housekeeping and maintenance teams.
  • Gathered and analyzed administrative cost data in order to prepare two years budgets for corporate management.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Achieved a 42% increase in repeat bookings from VIPs.

Summaries

  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Achieved a 53% reduction in negative online reviews.
  • Front Office Duty Manager is a multi-talented Front Office Duty Manager who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Highly skilled in risk assessment terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Food and Beverage background.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Achieved higher hospitality ratings.

Accomplishments

  • Collaborated on special promotional campaigns during off-peak periods, leading to a 44% increase in occupancy and a better balance in seasonal revenue.
  • Handled the coordination of large group bookings and reservations for high-demand events, leading to a 79% boost in average room revenue per night.
  • Improved teamwork across front office and guest service teams by fostering open communication, leading to a 61% increase in inter-departmental collaboration.
  • Successfully implemented a guest loyalty program that boosted repeat bookings by 25% and increased overall customer retention.
  • Led the front office team in adopting a cloud-based reservation system, which shortened the check-in process by 16%, improving the guest experience.
  • Independently restructured the scheduling system for front desk staff, improving team coverage and reducing overtime costs by 38%.
  • Maintained compliance with hotel security policies, ensuring all front desk operations adhered to safety standards and minimizing risk by 76%.
  • Worked closely with the housekeeping and maintenance teams to ensure all VIP guest rooms were prepared to high standards, which resulted in a 24% improvement in guest feedback.
  • Facilitated staff mentorship programs, helping junior employees advance to leadership positions and reinforcing team morale and stability.
  • Utilized data-driven decision-making to adjust room rates dynamically during high-demand periods, contributing to a revenue increase of 24% month-over-month.

Affiliations

  • Freemason
  • Certified Hospitality Revenue Manager (CHRM) 2017
  • Hospitality Financial and Technology Professionals (HFTP)
  • American Society of Travel Advisors (ASTA)
  • National Association for Catering and Events (NACE)
  • National Association of Hospitality Professionals
  • Toastmasters
  • Customer Service Excellence Certification 2018
  • Association for Supply Chain Management (APICS)
  • Global Business Travel Association (GBTA)

Certifications

  • Certified Specialist in Hotel Revenue Optimization (CRS) - 2021
  • Certified Corporate Travel Executive (CCTE) - 2016
  • Advanced Hospitality Sales Techniques Certification - Ironclad Systems
  • Customer Complaint Handling and Resolution Certification - Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Hotel Concierge (CHC) – 2019
  • Certified Public Accountant
  • Certified Hospitality Revenue Manager (CHRM) - 2022
  • Google Certified Professional Cloud Architect
  • Certified Hotel Administrator (CHA) - 2017

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