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Skills

  • Group Sales
  • Frontgate
  • Conflict resolution and handling escalated customer issues
  • Greeting and seating guests
  • Special Events
  • POS inventory system operation
  • Audit record maintenance for ticketing operations
  • Venue Marketing
  • Vendini
  • Performance analysis during bi-weekly team meetings

Work Experiences

  • Delivered a holistic event experience.
  • Helped patrons find seats by directing them and lighting paths.
  • Created an annual ticket operations and service budget for leadership to review.
  • Was in charge of the day-to-day operations of all part-time sellers and supervisors, primarily arranging staffing hours, which included all daytime and event shifts to meet all event requirements.
  • Achieved improvement over 2017.
  • Contributed to a 36% rise in repeat ticket buyers.
  • Allocated tickets for VIP access and group sales.
  • Assisted with the setup of multi-tiered pricing structures.
  • Adjusted workforce allocation.
  • Coordinated with event managers and vendors.

Summaries

  • Achieved revenue success.
  • Achieved a 15% satisfaction rate in 2024.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Within Miscellaneous, senior Ticketing Supervisor and outstanding performer in cross-functional collaboration and vendor management.
  • Clear understanding of quality assurance and vendor management as well as strategic planning training.
  • Adept at enhancing team performance.
  • Ticketing Supervisor is a multi-talented Ticketing Supervisor who is consistently rewarded for planning and operational improvements.
  • Collaborates with vendors and managers.
  • Achieved a $7 increase in ticketing revenue in 2023.
  • Usher is a dedicated worker who excels at security, maintenance, and cleaning.

Accomplishments

  • Implemented new fraud detection protocols, resulting in a 54% decrease in unauthorized ticket sales.
  • Oversaw the transition to a cloud-based ticket management system, improving scalability and reducing IT costs by $13 annually.
  • Collaborated with the marketing team to offer early-bird tickets and loyalty discounts, boosting presale purchases by 16%
  • Leveraged Tableau to track and monitor ticket inventory, ensuring accuracy and timely distribution for events.
  • Collaborated with IT to deploy new security features, minimizing the risk of fraudulent activities by 46%.
  • Processed and reconciled daily ticket revenues, with resolution of over $18 in discrepancies for 2022.
  • Integrated ticket sales with CRM tools to monitor customer interactions, improving retention rates by 15%.
  • Led a team of 17 customer service representatives during high-demand events, ensuring smooth ticket sales and customer satisfaction.
  • Implemented high-efficiency ticket queuing during large-scale events, reducing customer wait times by 78% minutes.
  • Developed and maintained relationships with corporate partners, facilitating 4 successful ticketing sponsorship agreements.

Affiliations

  • Certified Venue Executive (CVE) Designation from the International Association of Venue Managers (IAVM)
  • Ticketmaster Certified Professional (TCP)
  • Event Safety Alliance (ESA), Certified in Event Safety Practices
  • Jaycees
  • Trained and Certified in Dynamic Pricing Strategies for Events, QuickBooks
  • Mentorship Program, National Event Staffing Association (NESA)
  • Alumni, Certified Sales Executive Program (CSEP), 2018
  • Certified in Social Media Marketing for Events, Brightline
  • International Council of Nurses
  • Active Member of the Event and Arena Marketing Conference (EAMC)

Certifications

  • Certified Public Assembly Facility Management (CPAFM) - Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Handling Customer Complaints and Escalation Certification - Beacon Labs
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • IAVM Venue Management School Graduate
  • Google Certified Professional Cloud Architect
  • Advanced Ticketing System Administration Certification - ServiceNow
  • Leadership in Event Operations Management – Brightline

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