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Skills

  • Cross-functional team collaboration
  • Sales reporting master
  • Advanced Salesforce.com user
  • Sales tools and techniques
  • Sales strategizing
  • Salesforce proficiency
  • Category sales
  • Salesforce expertise
  • Award-winning sales professional
  • Representative experience

Work Experiences

  • Built strong relationships with customers and left a positive impression of the company.
  • Devised and implemented a reorganization plan, as well as training and development programs and process improvements.
  • Catered product launches specifically and successfully to clientele to meet business objectives and support customer relations.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Started sales strategies by using approved methods to recruit new clients.
  • Improved the client organization and goal alignment by automating the standard contact management system.
  • Identified client needs, developed relationships, and overcame objections to increase sales.
  • Established a strong rapport with them by listening to clients' needs and clearly explaining products.
  • Closed over $6 in sales, which included preparing contracts and processing order forms each the past year.
  • Implemented effective sales techniques and increased product sales to over $15 in 18 months.

Summaries

  • Schedule flexibility and the ability to travel up to 6% of the time.
  • Successful in managing day-to-day business operations and cultivating customer and client relationships for long-term business growth.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Account management and customer service are two areas where I excel.
  • With extensive experience in cash register operations, Adobe Creative Suite and Jira,
  • Working with people in person or over the phone is a breeze.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Professionally, he is known for coordinating and mentoring salespeople in order to boost workplace morale and productivity.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.

Accomplishments

  • Utilized customer feedback to introduce practical improvements to product offerings, resulting in a 34% increase in customer satisfaction.
  • Achieved ITIL to better sell Workday, contributing to a 19% improvement in product sales.
  • Negotiated contracts valued at over $17, contributing to a 44% increase in gross margin for the sales division.
  • Provided product technical support to contractors, resulting in a 84% increase in customer satisfaction.
  • Built a network of over 9 contractor clients, contributing to the expansion of the company's regional presence.
  • Successfully launched Workday.
  • Conducted needs assessments for contractors, providing tailored solutions that led to $7 in upsell and cross-sell revenue.
  • Created customized product bundles for contractors that increased cross-sell and upsell revenue by 77%.
  • Leveraged CRM tools to track and follow up on contractor leads, resulting in a 69% improvement in client conversions.
  • Recovered at-risk contractor accounts by implementing tailored account management strategies, saving contracts worth over $8.

Affiliations

  • American Marketing Association
  • National Lumber and Building Material Dealers Association (NLBMDA)
  • Certified Sales Leadership Professional process
  • U.S. Green Building Council (USGBC)
  • Association of Information Technology Professionals
  • Freemason
  • National Association of Home Builders (NAHB)
  • Association for Computing Machinery
  • Building Material Reuse Association (BMRA)
  • Building Performance Institute (BPI) Certified Professional

Certifications

  • Certified Sales Professional (CSP) - Manufacturers & Contractors
  • Certified Construction Sales and Marketing Professional (CCSMP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Purchasing Professional (CPP) - Harbor & Co.
  • LEED Green Associate (LEED GA) - Summit Group
  • Certified Public Accountant
  • ANSI Accredited Certified Construction Manager (CCM)
  • Certificate in Digital Sales Transformation – Power BI
  • Salesforce

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