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Skills

  • Employee hiring and retention
  • Interpersonal communication
  • Customizing wheelchair settings
  • Wound care maintenance
  • Team management
  • Chauffeuring
  • Appointment setting
  • Airport security protocol adherence
  • Customer service
  • Conflict resolution under pressure

Work Experiences

  • Achieved a 5-star average rating in customer follow-ups.
  • Used my knowledge of mobility assistance to safely ambulate patients through various spaces with varying elevations and obstacles.
  • Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care in both private residences and facilities.
  • Assisted patients with daily activities such as dressing, grooming, bathing, and toileting.
  • Achieved zero complaints filed within 12 months.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
  • Directed patients to the restroom, improved, and streamlined to assist with bladder and bowel relief.
  • Laundered items, changed sheets, and made the bed to keep the patients' bedroom clean.

Summaries

  • Weekends and evenings are available 18 hours per week.
  • Costs were consistently reduced while profits were increased.
  • Strengths in workflow optimization and budget management backed up by Miscellaneous training.
  • Several years of experience assisting executives in high-stress, high-profile positions.
  • Appointment, medication, and household management training.
  • Assist families and the healthcare team with concerns about health, nutrition, cleanliness, and household activities.
  • When reviewing instructions and medical charts to administer medications and treatments correctly, be thorough.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Friendly and personable, with a keen eye for detail.
  • Direct care provider with experience assisting program people with their medical and emotional needs.

Accomplishments

  • Contributed to company-wide customer service improvement initiatives by offering insights, which led to a total 50% increase in passenger satisfaction.
  • Provided support to individuals with limited mobility during emergency evacuation drills, ensuring safe and efficient passage per safety protocols.
  • Assisted in the logistical planning of high-volume wheelchair usage days, ensuring the availability of adequate resources to meet demand by 45%
  • Resolved product issue through consumer testing.
  • Maintained compliance with safety and accessibility regulations at Atlanta, undergoing routine health and safety protocol training.
  • Monitored and assessed wheelchair transport metrics, resulting in actionable insights that improved service efficiency by 18%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Adapted care routines to meet individual client needs and improve mobility assistance satisfaction by 25%, ensuring comfort and safety at all times.
  • Served as a liaison between airline staff and passengers requiring special services, resulting in a 71% improvement in customer experience.
  • Achieved a 75% reduction in injury risks through rigorous application of proper lifting techniques and adherence to health and safety protocols.

Affiliations

  • Physical Support Workers Association (PSWA)
  • Association for Computing Machinery
  • American Association of Medical Assistants (AAMA)
  • Rotary International
  • Certified Patient Transport Specialist (CPTS) ITIL
  • Project Management Institute
  • Hospital Worker’s Hand Safety Initiative
  • Freemason
  • Italian American Transport & Logistics Society
  • Healthcare Transport Safety Institute (HTSI)

Certifications

  • Customer Service Excellence in Transportation - Brightline
  • First Aid and CPR Certified - Summit Group
  • Basic Life Support (BLS) Certification, Cedar Works
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Transportation of Passengers with Disabilities Training - Summit Group
  • Cultural Competency in Service Environments Certification - Cedar Works
  • Safe Wheelchair Handling Certification (SWHC) - Harbor & Co.
  • Airport Customer Service Specialist (ACSS) - Ironclad Systems

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