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Skills

  • Problem resolution
  • Budgets
  • Training development
  • Community partnership building
  • Pre-Employment Screening
  • Collaboration with community organizations
  • Accessible communication techniques
  • Recruitment
  • MS Office
  • Customer service

Work Experiences

  • Improved office processes, such as record tracking and initiative, by implementing process improvements.
  • Advised employers on accessibility improvements.
  • Annual salary surveys were conducted, and a company salary budget was developed, analyzed, and updated.
  • Collaborated with HR teams across Chicago to improve diversity hiring initiatives, resulting in a 43% increase in disability inclusion.
  • Designed and delivered disability awareness training to 13 employers, improving their capacity to support diverse workforces.
  • Collaborated with local government agencies to secure funding for job readiness programs serving 6 clients annually.
  • Allowed clients to gain on-the-job experience.
  • Developed customized workplace solutions.
  • Adapted learning materials.
  • Collaborated with local government agencies.

Summaries

  • Adept at negotiating workplace accommodations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at providing job coaching.
  • Achieved a 72% improvement in employment outcomes.
  • Adept at implementing disability advocacy solutions.
  • Achieved 34% placement above target.
  • Adept at guiding clients through vocational assessments.
  • Accomplished in leading cross-functional teams to streamline vocational rehabilitation services, improving job placement outcomes and ensuring fast, efficient client service delivery. Expertise in employment readiness training and client retention.
  • Costs were consistently reduced while profits were increased.
  • Accomplished professional with expertise in cross-functional team leadership, reducing vocational service processing times by 17% and improving client outcomes through robust case management and job readiness training.

Accomplishments

  • Designed and presented customized workshops on interviewing and soft skills for 9 clients, increasing placement rates in competitive industries.
  • Collaborated with local community organizations to identify hidden job markets, increasing client placement in system industries by 20%.
  • Researched and authored a comprehensive guide on best practices for employers implementing assistive technologies, resulting in a 33% increase in accessibility initiatives.
  • Monitored and evaluated progress of 4 disabled employees across partner companies, resulting in the identification of key success factors for workplace integration.
  • Improved retention rates by establishing a post-placement support system for both clients and employers, achieving a 37% improvement over 6 months.
  • Led cross-departmental training for staff on vocational rehabilitation services, resulting in streamlined processes and 40% faster client onboarding.
  • Mediated workplace disputes involving accommodation issues, helping resolve 18 cases without formal complaints.
  • Designed and delivered disability awareness training webinars to 4 businesses, enhancing their capacity to create a more inclusive work environment.
  • Utilized labor market statistics to guide clients toward emerging opportunities in 16 sectors, improving employment outcomes in diverse fields.
  • Managed all aspects of client job placement efforts, securing employment for 5% of clients within 6 months.

Affiliations

  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Workforce Diversity Network
  • National Association of Workforce Development Professionals (NAWDP)
  • Disability Studies in Education (DSE)
  • American Medical Informatics Association
  • National Association of Disability Employment Providers & Trainers (NADEP)
  • Council of State Administrators of Vocational Rehabilitation (CSAVR)
  • National Association of Job Trainers (NAJT)
  • National Human Services Assembly (NHSA)

Certifications

  • Autism Employment Training and Certification (AETC)
  • Occupational Safety and Health Administration (OSHA) Workplace Disability Standards Certification
  • Certificate in Supported Employment and Job Coaching (SEJC)
  • Global Career Development Facilitator (GCDF)
  • Job Corps Disability Program Coordinator Certification (DPC)
  • Project Management Professional (PMP)
  • National Certified Counselor (NCC)
  • Fundamentals of Equal Employment Opportunity Certification
  • Workplace Disability Equality Index Certification
  • Vocational Evaluation and Career Assessment Certification

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