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Skills

  • Client lifecycle management
  • Planning and coordination
  • Contract renegotiation
  • Client Satisfaction Improvement
  • Invoice generation
  • Client Feedback Analysis
  • CCTV
  • First Aid/CPR
  • Portfolio Management
  • Security systems

Work Experiences

  • Achieved 5% growth in new business.
  • Exceeded the 2020 sales plan by 14% in net profit.
  • Brought in $16 in repeat revenue.
  • Achieved savings over the last 10 years.
  • Consulted with operations leadership to implement continuous improvement initiatives, reducing operational inefficiencies by 80%.
  • Chaired executive client relationship reviews for top 6 accounts, aiding in a 76% retention boost in 2020.
  • Generated sales by completing the entire sales cycle, from prospecting to contract negotiations and closing.
  • Cut service response times by 36%.
  • Contributed to 17% growth in client retention.
  • Collaborated with C-level executives.

Summaries

  • Process and initiative have a proven track record.
  • In difficult markets, a talented Branch Manager has been successful in improving team effectiveness, stakeholder engagement, and risk assessment.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Six Sigma certified
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • In a team setting, this friendly professional is known for fostering constructive and cooperative working relationships.
  • Director of Account Operations and team leader with 14 years of experience in category settings.
  • Successful in optimizing control systems and forming strong teams in order to meet business needs and meet stringent financial goals.
  • Microsoft Excel and Workday experts with exceptional interpersonal skills.
  • Branch Manager with experience overseeing operations in the system field.

Accomplishments

  • Managed a portfolio of high-revenue accounts totaling $12 annually, achieving a customer satisfaction score increase of 33%.
  • Developed predictive analytics dashboards for high-volume accounts, identifying upsell potential worth $5 in new revenue streams.
  • Analyzed and adjusted account workflows, creating efficiencies that led to an 3% operating cost reduction over 5 months.
  • Mentored and developed account teams, leading to a 23% increase in overall performance across key metrics.
  • Designed a client onboarding process overhaul, cutting the average client setup time by 48% and boosting new client satisfaction metrics.
  • Orchestrated account operational restructuring efforts that aligned with scalability goals, increasing operational capacity by 27%.
  • Implemented real-time analytics to monitor key accounts, improving proactive issue resolution by 61%, impacting overall client satisfaction.
  • Successfully maintained a 31% client retention rate across all account portfolios by strengthening client engagement strategies.
  • By implementing new workflow automation tools, increased task completion efficiency within account management teams by 26%.
  • Directed long-term account strategy initiatives that contributed to a 58% increase in client profitability and product adoption.

Affiliations

  • Presenter at Global Leadership Conference – Led discussions on balancing fiscal accuracy and scalability during efficient budget management processes.
  • Certified Member, Product Development and Management Association (PDMA) – Relevant certification in product execution and management strategies for launching products across multiple markets.
  • Speaker, Global Account Management Conference – Delivered presentation on successfully creating client feedback loops and how it contributes to building customer trust and improving key metrics.
  • Member, Forbes Councils – Participated in high-level discussions focused on strategic growth, revenue generation, and high-revenue account management.
  • Certified ScrumMaster (CSM) – Applied Scrum methodology within cross-functional teams to reduce project turnaround time and improve client satisfaction.
  • Graduate, Business Analytics Certification Program, metric – Focus on improving predictive analytics and enhancing real-time reporting for global accounts.
  • Member, Strategic Account Management Association (SAMA) – Focused on building customer-centric strategies and elevating key account success metrics.
  • Certified Member, National Contract Management Association (NCMA) – Implementing advanced contract and negotiation strategies to optimize long-term partnerships.
  • Graduate, metric Leadership and Mentorship Program – Focus on leadership methodologies for large-scale operations teams.
  • Member, Risk Management Society (RIMS) – Active joined member, focused on integrating risk mitigation strategies into account operations for superior client results.

Certifications

  • Six Sigma Black Belt Certification (ASQ)
  • Certified Professional in Supply Management (CPSM) - ISM
  • Certified B2B Marketing Specialist Summit Group
  • Apple Certified Associate (ACA)
  • MBA or Executive MBA Program - procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP) - PMI
  • Project Management Professional (PMP)
  • CompTIA Security+

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