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Skills

  • Operational improvement
  • Financial Management
  • Communication and transparency
  • Process optimization
  • Process improvement
  • Team building
  • MS Office
  • Client-focused project delivery
  • Team management
  • Problem resolution

Work Experiences

  • Achieved results within one year.
  • Identified system areas in need of improvement and implemented program program, resulting in a 3% increase in productivity.
  • Achieved 17 completed projects per quarter.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved a 81% satisfaction score from auditors.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across metric calendars and programs.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that system operations ran smoothly.
  • Achieved 46% adoption of new project methodologies.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Dedicated to providing high-quality services and products.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Develop strategic business partnerships and relationships.
  • Optimize long-term success by effectively balancing targets with resources.
  • Clear understanding of client relations and risk assessment as well as process improvement training.
  • 13 years of experience in portfolio management.

Accomplishments

  • Led 5-person team in successful delivery of a cross-border product rollout, contributing to $10 in global sales within the past year.
  • Implemented a diversity and inclusion program for project teams, resulting in being awarded Outstanding Service Award in 2015 and improving team retention by 69%.
  • Drove continuous improvement for program using lean principles, resulting in a 44% cut in project cycle times.
  • Directed a cross-functional team in Miscellaneous, achieving cost savings of $7 and reducing production timeline by 18 weeks.
  • Optimized risk mitigation strategies, reducing project delays by 41% and preventing overbudget scenarios by $55,000.
  • Led project recovery for delayed product launches, cutting time to launch by 10 weeks and restoring stakeholder confidence.
  • Teamed with external vendors to streamline resource management for multimillion-dollar projects, reducing costs by 52% annually.
  • Accelerated delivery of key business transformation projects in Miscellaneous, cutting project timelines by 51% with no compromise on scope.
  • Coordinated a portfolio of 15 projects, scaling to 45% increase in deliverables without impacting quality metrics.
  • Partnered with Salesforce teams to accelerate project timelines, resulting in an early launch and increased market share by 53%.

Affiliations

  • International Association of Administrative Professionals
  • Local Lean Startup Group - Frequently participate in discussions on lean methodologies
  • Society of Women Engineers
  • Global Alliance of Agile Coaches - Networking with industry leaders
  • National Association of Social Workers
  • Knowledge Management Institute - Engaged in workshops to optimize organizational structures
  • American Medical Informatics Association
  • Certified ScrumMaster (CSM), 2019 – Scrum Alliance
  • Freemason
  • Association of Information Technology Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified in Risk and Information Systems Control (CRISC) 2017 - ISACA
  • Certified ScrumMaster (CSM) - 2017, Scrum Alliance
  • Project Risk Management Certificate 2023 - Vantage
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Project Manager (CPM) 2021 - International Association of Project Managers (IAPM)
  • ITIL Foundation Certification - 2018, AXELOS
  • PRINCE2 Practitioner Certification 2015 - AXELOS

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