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Skills

  • Data-driven decision making
  • Workload balancing
  • Process improvement
  • Excellent verbal and written communication
  • Conflict resolution in scheduling
  • Customer service
  • Employee performance tracking
  • Supervision
  • Staff management
  • Data entry

Work Experiences

  • Audited legacy scheduling processes.
  • Avoided legal disputes or infractions.
  • Analyzed daily and weekly labor schedules.
  • Allocated resources based on Workday project needs.
  • Achieved annual savings of $6.
  • Achieved error reduction in 2024.
  • Achieved Innovation Award for consistent delivery.
  • Achieved results within the past year.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.

Summaries

  • Accomplished this in 2024.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Within Miscellaneous, senior Head Scheduler and outstanding performer in data analysis and project management.
  • 8 years of experience streamlining processes, managing talented team members, and performing data analysis by an educated professional.
  • Professional in office management and administration with 3 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Head Scheduler with 14 years of successful performance reporting and strategic planning experience.
  • Recruiting established talent in cross-functional collaboration and process improvement for Head Scheduler.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Head Scheduler is a multi-talented Head Scheduler who is consistently rewarded for planning and operational improvements.
  • Achieved 18% on-time project completion.

Accomplishments

  • Coordinated scheduling for 12 teams across 9 locations, ensuring resource availability, task timelines, and on-time project delivery.
  • Drove process improvements through the integration of workforce scheduling and payroll systems, decreasing time spent on manual payroll adjustments by 59%.
  • Achieved 18% increase in team productivity by monitoring and reallocating resources based on urgent project needs using initiative.
  • Facilitated the onboarding and scheduling of 4 new hires over several months, with 65% retention rate post-training.
  • Created detailed scheduling forecasts for quarterly operational planning, resulting in a 70% reduction in resource shortages during critical periods.
  • Executed capacity planning and dynamic scheduling for a workforce of 6, reducing production bottlenecks during peak periods by 64%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized method to automate scheduling processes, decreasing manual appointment overlaps by 71%. Achieved a 61% boost in meeting efficiency.
  • Documented and resolved method which led to procedure.
  • Optimized workforce allocation using predictive capacity models, contributing to a staffing cost reduction of 81%.

Affiliations

  • Member, Institute for Workforce Optimization - 2020 to Present
  • Toastmasters
  • Active Member, American Time Management Institute - 2021 to Present
  • Certified Scheduling Professional (PMI-SP), Project Management Institute - initiative
  • International Association of Administrative Professionals
  • Completion, Data-Driven Decision Making in Scheduling, Cedar Works - 2021
  • Lean Six Sigma Green Belt Certification - method
  • Society of Human Resource Management
  • Member, Association for Operations and Performance Improvement - 2018
  • American Medical Informatics Association

Certifications

  • Lean Six Sigma Green Belt Certification
  • PMP Master Scheduling Certification by Meridian
  • Certified in Logistics, Transportation and Distribution (CLTD) by APICS
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • ServiceNow Scheduling and Resource Management Certified Professional
  • Advanced Workforce Scheduling Certification by category
  • Certified Workforce Forecasting and Capacity Management Specialist
  • Just-In-Time (JIT) Supply Chain Certification
  • CompTIA A+ Technician

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