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Skills

  • Business Planning
  • Employee training and development
  • Business Administration
  • Cross-Department Communication
  • Project management
  • Problem-solving
  • Multi-state payroll tax regulations
  • Leadership
  • Analytical thinking
  • Jira experience

Work Experiences

  • Monitored workshop work flow for 17 employees.
  • Achieved Outstanding Service Award for zero discrepancies in tax filings.
  • Addressed gaps in reconciliation.
  • Evaluated team performance and provided metrics to members of the leadership team.
  • Followed standard operating procedures, managed crew resources effectively, communicated effectively, and followed the procedures outlined in the company's operation manual.
  • Customer complaints were handled, issues were resolved, and policies were adjusted to meet changing needs.
  • Evaluated employee performance on a monthly basis and provided coaching and training as needed, resulting in improved work quality and employee retention.
  • Checked incoming materials for quality and compliance with established product specifications on a regular basis.
  • Achieved tax-filing accuracy of 40%.
  • Was successful in managing large volumes of client-facing interactions and building strong relationships with physicians, medical and laboratory staff, and patients.

Summaries

  • Customer satisfaction is ensured by the lead manager and driving force.
  • By cultivating a collaborative and skill-based culture, employees are better equipped to achieve their objectives.
  • Diplomatic and personable, with a strong commitment to employee development and satisfaction.
  • Production manager with extensive knowledge of Miscellaneous practices and regulatory requirements.
  • Energetic supervisor with extensive knowledge of productivity strategies and the ability to keep costs under control in order to complete projects on time and on budget.
  • Effective manager with a track record of leading, training, and motivating employees to reach their full potential.
  • Effective team leader who meets deadlines and maintains the highest level of organization.
  • Concepts and best practice strategies in performance reporting are second nature to me.
  • Dedicated Supervisor with 7 years of experience working with limited manpower and materials.
  • Working as part of a team, bringing the necessary experience and knowledge to meet any operational need.

Accomplishments

  • Documented and resolved standard which led to system.
  • Supported the implementation of new payroll processing software, reducing tax discrepancies by 58%.
  • Collaborated with team of 8 in the development of program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined multi-site tax reporting processes using Salesforce, leading to 43% faster reporting cycles.
  • Maintained up-to-date knowledge on state tax law changes, resulting in 56% lower risk of non-compliance.
  • Led a cross-functional initiative to automate payroll tax processes, reducing manual entry by 33% and improving accuracy.
  • Mentored and supervised a team of 5 payroll specialists, achieving a 64% improvement in accuracy for monthly tax filings.
  • Improved departmental efficiency by designing workflow systems that reduced overall tax reporting time by 29%.
  • Ensured payroll tax returns were error-free, avoiding penalties and saving the company $4 in potential fines.

Affiliations

  • Participant, Payroll Technology Improvements Task Force
  • Attended the Payroll Tax Summit, Raleigh, 2022
  • Certified Payroll Accountant (CPA), 2018 – National Society of Accountants
  • Council Member, Payroll Tax Reporting Optimization Board, Lakeside Partners
  • Member, National Tax Association (NTA)
  • Member/Certification Holder, National Association of Tax Professionals (NATP)
  • Lions Club
  • Active Participant, Payroll Management Network (PMN)
  • Professional Development Program attendee, Global Payroll Management Institute (GPMI)
  • Member, Tax Executives Institute (TEI)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Global Remuneration Professional (GRP) Certification by method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Certified Payroll Professional (ACPP)
  • CompTIA A+ Technician
  • Salesforce
  • Enrolled Agent (EA) - metric
  • Payroll Compliance Practitioner (PCP)
  • Certified in Financial Forensics (CFF) by AICPA

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