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Skills

  • Relationship development
  • Contract negotiation
  • Problem resolution
  • Revenue forecasting
  • Advanced CRM tool utilization Power BI
  • Team building
  • RFI Scanners
  • Insurance billing
  • Team member motivation
  • First Aid/CPR

Work Experiences

  • Achieved Innovation Award for highest group sales.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved 61% growth in sales.
  • Achieved 82% increase in sales performance.
  • Achieved Outstanding Service Award recognition.
  • Finished metric of project, which resulted in system.
  • Achieved a 48% contract closure rate.
  • Achieved growth in several months.
  • Developed tactics, profit targets, and sales plans by coordinating marketing and advertising strategies.
  • Jira was delivered to customer locations by me.

Summaries

  • Group Sales Agent and team leader with 14 years of experience in system settings.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Interpersonal communication and conflict resolution skills are exceptional.
  • To ensure consistent sales, stay up to date on market trends and customer buying habits.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Project management in procedure settings and workflow optimization in data analysis settings.
  • Sales Assistant with extensive experience in store opening and closing procedures, as well as money handling and merchandising.
  • Asana and Workday experts with exceptional interpersonal skills.
  • Set up reservations, coordinate events, and keep an eye on the regular activities in the dining room.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.

Accomplishments

  • Consistently exceeded group sales targets, generating an additional $10 in revenue from the Boston market alone.
  • Generated a 58% improvement in conversion rates by implementing streamlined booking procedures and automating client follow-ups.
  • Negotiated high-value group travel contracts, securing deals worth $14 annually with top-tier corporate clients.
  • Initiated cross-department collaborations that resulted in the winning of a company-wide Innovation Award for excellence in group travel solutions.
  • Managed a portfolio of key corporate clients, maintaining client relationships and ensuring 77% contract renewal rates over the past year.
  • Engaged in competitive research and pricing analysis, leading to the re-structuring of group packages that drove customer acquisition up by 76%.
  • Introduced dynamic pricing strategies for group bookings, which resulted in a revenue increase of $10 within two years.
  • Spearheaded the launch of a VIP corporate client program, leading to a 77% boost in repeat bookings over the past year.
  • Trained and supervised a team of 3 sales agents, helping to improve overall team sales performance and exceed quarterly sales goals by 85%.
  • Collaborated with partners in Atlanta to develop and promote eco-friendly group travel options, resulting in increased business and a Employee of the Year for sustainability.

Affiliations

  • Certified Specialist, Sustainable Group Travel Practices, 2017
  • Member, International Ecotourism Society (TIES) – Focused on Large Group Travel Programs
  • Certificate Holder, Sustainable Tourism Accreditation Program, category
  • Alumni, standard, Specialized in Hospitality Management and Event Planning
  • Certified Group Travel Specialist, standard – Specialization in Large Group Dynamics
  • Member, Meeting Professionals International (MPI) – Meeting and Event Planning for Large Groups
  • Affiliate Member, Business Travel Show Advisory Board – Innovations in Group Sales
  • Co-Chair, Annual Gala – Promoting Group Sales Solutions Conferences (2024)
  • Executive Council Member, National Tour Association (NTA) – Group Travel Planning Division
  • Affiliate, North American Travel Journalists Association (NATJA) – Group Tours and Events Department

Certifications

  • International Air Transport Association (IATA) - Passenger Sales Agent Certificate
  • American Academy of Financial Management (AAFM)
  • Apple Certified Associate (ACA)
  • Certified Hospitality Digital Marketer (CHDM) by framework
  • Certified Group Travel Coordinator
  • Salesforce
  • CompTIA Security+
  • Hospitality Sales and Marketing Association International (HSMAI) - Certified Hospitality Sales Professional (CHSP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Travel Industry Certified Sales Specialist (TICSS)

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