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Skills

  • Customer service in resolving issues
  • Project organization
  • Diagnostic abilities
  • Accuracy improvement initiatives
  • First Aid/CPR
  • Team management
  • Procedure equipment
  • Discovery and correction of outdated data
  • Business operations
  • Client communication and resolution of inquiries

Work Experiences

  • Contributed to more accurate tax computations.
  • Conducted thorough evaluations of 10 property assessments.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in the adoption of a new valuation software system.
  • Contributed to an annual departmental audit that highlighted 16 key areas of operational improvement, resulting in President's Club for excellence in assessments.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with category customers to determine their needs and deliver metric service.
  • Collaborated in the development of a digital assessment platform that reduced paper use by 27% and improved environmental sustainability.
  • Compiled comprehensive market analysis reports.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted projected tax revenue by $3.
  • Adept in data analysis and reporting.
  • Adept at driving innovation in property evaluation processes.
  • Client-focused Assessment Technician.
  • Organize, deploy, and oversee projects while resolving routine and critical concerns in a polished and professional manner.
  • Assessment Technician is a multi-talented Assessment Technician who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently delivered accurate property evaluations.
  • Contributed to accurate revenue projections for municipalities.

Accomplishments

  • Led a team effort to implement new state and local property assessment standards, ensuring 100% compliance with ITIL within the past year.
  • Cross-referenced property transaction data with standard, resulting in a 76% improvement in accuracy across 9 property cases.
  • Contributed to the reduction of manual report errors by creating a cross-referencing function within QuickBooks, leading to an 79% accuracy improvement.
  • Audited assessment records for 17 counties, uncovering and correcting systematic errors that resulted in an overall tax recovery of $12.
  • Resolved product issue through consumer testing.
  • Leveraged proficiency in QuickBooks to improve the processing and verification of 12 assessments, minimizing turnaround times by 59%.
  • Collaborated with team of 9 in the development of program.
  • Implemented an automated assessment workflow for standard, cutting manual processing time by 45% and increasing overall efficiency.
  • Enhanced team’s ability to perform timely assessments by introducing a streamlined workflow, enabling the handling of 2% more case files per week.
  • Regularly provided detailed evaluation reports to stakeholders, contributing to strategic decision-making processes within three years.

Affiliations

  • American Society of Safety Professionals
  • Affiliate, Property Records Industry Association (PRIA)
  • Member, National Association of County Collectors, Treasurers, and Finance Officers (NACCTFO)
  • Member, Local Property Recording and Compliance Association
  • Geospatial Information & Technology Association (GITA)
  • Society of Human Resource Management
  • Appraisal Institute Membership
  • Rotary International
  • Association of Public Assessors Atlanta
  • Institute of Municipal Assessors (IMA)

Certifications

  • Appraisal Management Services Certification – Colorado
  • Certified Environmental Assessor (CEA) – Northwind
  • Certified Public Accountant (CPA)
  • Certified Mass Appraiser (CMA) – IAAO Compliance
  • First Aid/CPR Certified
  • Certified Property Tax Professional (CPTP) – method
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Personal Property Appraiser (CPPA) - International Society of Appraisers

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