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Skills

  • Budgets
  • Firewall configuration and VPN management
  • Data backup solutions and disaster recovery
  • Problem resolution
  • Network incident root-cause analysis
  • Active Directory Administration
  • Cloud-integrated system administration
  • Junior technician training and mentorship
  • Help desk ticketing system management (ServiceNow)
  • Compliance with ITIL/ISO/other industry standards

Work Experiences

  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Improved and rebuilt computer systems, resulting in a 8% increase in business end-user efficiency.
  • Collaborated cross-functionally with product to identify and address recurring client performance issues, resulting in a 9% reduction in service tickets.
  • Automated backup systems for client environments.
  • Enhanced framework by adding new features and infrastructure to the method system.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Achieved a 4% reduction in service tickets.
  • Provided extensive Jira training, imparting knowledge of best practices for data security and error reduction.
  • Install hardware and software, as well as patch programs, on new computer systems and devices.
  • Automated patch management for Tableau, which reduced manual intervention time by 65%, enhancing security and operational efficiency.

Summaries

  • Achieved ITIL within 3 months.
  • Achieved President's Club for providing outstanding technical support and system optimization, consistently improving end-user satisfaction and training effectiveness by 60%.
  • Installing hardware and software, patching programs, and checking performance are all capabilities.
  • Achieved a significant increase in approval rates.
  • Achieved compliance within 2 months.
  • Aided organizations in achieving CPA compliance.
  • Organized Systems Analyst with 13 years of experience assessing, reconstructing, and advancing computer systems.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Costs were consistently reduced while profits were increased.
  • Setting up and maintaining computer systems is something I've done before.

Accomplishments

  • Optimized vendor management processes, leading to a cost reduction of 59% in procuring IT hardware and software for the company.
  • Spearheaded the migration of 11-user systems to method, improving operational scalability and business resilience.
  • Increased operational efficiency by 43% through the automation of key routine system administration tasks using QuickBooks.
  • Documented and resolved procedure which led to method.
  • Provided top-tier technical support to 12 clients, consistently maintaining a first-contact resolution rate of 74%.
  • Conducted hardware diagnostics and repairs, culminating in a 24% decrease in hardware-related systemic downtime.
  • Achieved Innovation Award for top-tier client support while managing SAP deployments across 11 departments.
  • Collaborated with product to create and deploy tailored IT training sessions for end-users, improving post-training competency by 54%.
  • Drove adoption of remote work capabilities by deploying and configuring VPNs for 9 employees, ensuring secure access to company resources.
  • Enhanced system performance via patch management automation, achieving a 78% reduction in recurring incidents.

Affiliations

  • Member of the Federation of Enterprise Architecture Professional Organizations (FEAPO)
  • Member of the Tech Veterans Association (TVA) for IT professionals
  • Society of Women Engineers
  • Subscribed member of the Association for Information Systems (AIS)
  • National Association of Social Workers
  • Society of Human Resource Management
  • Active member of the Cisco Networking Professionals Group
  • Member of the Raspberry Pi Foundation for developing customized IoT solutions
  • Association for Computing Machinery
  • Participant in the Windows Enterprise Forum for Systems Administrators

Certifications

  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Google Certified Professional Data Engineer
  • CompTIA Network+
  • Microsoft Certified: Identity and Access Administrator Associate
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Salesforce
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Google IT Support Professional Certificate

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