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Skills

  • Payment processing
  • Family counseling
  • MS Office
  • Bilingual or multilingual communication
  • Event planning for senior living outreach
  • Stocking and replenishing
  • Regulatory compliance oversight
  • Communication platform implementation
  • Financial stress alleviation via consultation
  • Healthcare certification acquisition

Work Experiences

  • Collaborated with the marketing team to execute digital campaigns, resulting in a 28% increase in high-quality inbound leads for assisted living services.
  • Achieved 17 new move-ins per quarter.
  • Achieved growth within 2022.
  • Built long-lasting relationships with clients, resulting in repeat customer referrals that generated an additional $13 in revenue.
  • Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Answered 4 calls per the past year to help customers with their questions and concerns.
  • Achieved a 10% surge in external referrals.
  • Collaborated with the marketing team.

Summaries

  • Achieved 16 new resident move-ins per quarter.
  • Boosted family interaction and satisfaction by 32%.
  • Achieved resolution to 42% of escalated concerns.
  • Collaborative Senior Living Advisor.
  • Collaborated with healthcare providers.
  • Accomplished Senior Living Advisor with a proven ability to lead cross-departmental teams, enhancing family engagement by 62% through seamless service coordination.
  • Senior Living Advisor is a dynamic category and program retail product salesperson with 8 years of experience.
  • Committed to improving family and resident satisfaction.
  • Accomplished Senior Living Advisor.
  • Within Miscellaneous, senior Senior Living Advisor and outstanding performer in cross-functional collaboration and performance reporting.

Accomplishments

  • Facilitated Medicaid enrollment for 8 residents, ensuring timely approvals and avoiding service interruptions.
  • Developed specialized care programs for residents with dementia, reducing family complaints by 45% over 17-month period.
  • Tracked placements and created detailed reports, leading to a 25% improvement in team accountability and transparency.
  • Increased facility occupancy by 70% through targeted client assessments, tours, and personalized follow-up strategies.
  • Implemented a new CRM tracking system that improved the efficiency of placement tracking efforts by 45%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and implemented personalized care plans, ensuring alignment with Medicare/Medicaid regulations while improving resident health outcomes by 32%.
  • Implemented a continuous improvement program that decreased resident turnover by 69% within the first year.
  • Managed crisis intervention meetings during COVID-19, resulting in 26% no-show rates on scheduled community tours.
  • Initiated a customer feedback loop, improving Net Promoter Scores (NPS) by 16% and driving better resident experiences.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American College of Health Care Administrators (ACHCA)
  • Leader in professional caregiver training through initiative
  • Association for Gerontology in Higher Education (AGHE) Membership
  • Commission on Accreditation of Rehabilitation Facilities (CARF) Membership
  • Regional Council on Aging Task Forces and Initiatives Participation
  • National Care Planning Council: Continuing Education
  • Alzheimer's Association Walk to End Alzheimer’s: Organizing Events
  • Elder Advocacy in Partnerships with the National Institute on Aging (NIA)
  • Assisted Living Federation of America (ALFA) Membership

Certifications

  • Grief Counselor Certification (Cedar Works, 2019)
  • Master of Health Administration (MHA)
  • Apple Certified Associate (ACA)
  • Certified Healthcare Financial Professional (CHFP)
  • CompTIA Network+
  • Licensed Clinical Social Worker (LCSW)
  • Certified Dementia Practitioner (CDP)
  • Certified for Continuing Care Retirement Communities (CCRC) Compliance
  • Certified Nurse Assistant (CNA)
  • Certified Director of Assisted Living (CDAL)

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