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Skills

  • Project organization
  • Consumer Loan Origination
  • Team management
  • Client counseling and advisory
  • Deal structuring and negotiation
  • Team building
  • Budgets
  • Cross-functional team collaboration
  • Organization
  • Loan underwriting

Work Experiences

  • Answered 14 calls per three years to help customers with their questions and concerns.
  • Closed 7 commercial real estate loans totaling $14 by strategically assessing both market and financial data for sound decisions.
  • Transported Power BI to one year customer locations.
  • Advised clients on refinancing opportunities in response to market fluctuations, leading to a 62% increase in refinancing activity.
  • Collaborated with cross-functional teams.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved Top Performer.
  • Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
  • Assessed creditworthiness.

Summaries

  • Adaptable Lending Specialist focused on innovative technologies.
  • Achievement-driven Lending Specialist.
  • Achieved $2 in new business.
  • Bilingual Loan Specialist with 3 years of experience processing loan applications and negotiating payments.
  • Adept at identifying high-risk borrowers.
  • Built strong customer relationships.
  • Achievement-driven Lending Specialist skilled in CRM tools to nurture client relationships. Managed over 12 customer accounts, contributing to a $2 increase in revenue through cross-sell initiatives.
  • Award-winning Lending Specialist.
  • Achieved long-term relationships.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.

Accomplishments

  • Successfully onboarded new technologies and software, improving loan processing speed and accuracy by 27%.
  • Improved financial literacy for clients by providing in-depth analysis and educational resources, which led to 73% fewer loan defaults in 2019.
  • Participated in risk scenario workshops, helping the firm prepare for potential financial challenges and improve loan resilience.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully trained and mentored 6 junior loan officers, raising overall team productivity by 72% in 2022.
  • Enhanced client communication workflows, achieving 68% increased client satisfaction and a President's Club for customer service in 2020.
  • Advised corporate clients on complex loan structuring, resulting in 8 closed deals totaling $6.
  • Developed custom lending solutions for small businesses, driving an increase of 58% in loan applications for the department.
  • Achieved 54% loan book growth by customizing loan packages tailored to individual and corporate client needs.
  • Collaborated with team of 17 in the development of initiative.

Affiliations

  • National Association of Financial Advisors (NAFA)
  • Association of Accredited Small Business Consultants (AASBC)
  • Financial Planning Association (FPA)
  • Project Management Institute
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Institute of Certified Bankers (ICB)
  • International Compliance Association (ICA)
  • Association of Information Technology Professionals
  • National Association of Independent Credit Risk Assessors (NAICRA)

Certifications

  • Certified Commercial Investment Member (CCIM) - Northwind
  • ServSafe
  • Certified Business Lending Officer – Summit Group
  • Certification in Commercial Lending (CCL) – Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Certified Compliance & Ethics Professional (CCEP) - Vantage
  • Certified Business Analysis Professional (CBAP)
  • Certified Mortgage Advisor (CMA) – Northwind
  • Mortgage Loan Originator (MLO) License – Washington
  • Project Management Professional (PMP)

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