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Skills

  • Loan Proposals and Presentations
  • Team management
  • Fraud detection and prevention
  • Team building
  • Consumer Loan Origination
  • Operational improvement
  • Borrower Eligibility Reviews
  • Customer Satisfaction Improvements
  • Deal structuring and negotiation
  • Financial statement analysis

Work Experiences

  • Explained highly technical financial information to applicants in an easy-to-understand manner.
  • Analyzed 4 residential mortgage loans monthly.
  • Achieved an increase in new client acquisitions by 44%.
  • Achieved a 20% customer loyalty increase.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with process customers to determine their needs and deliver procedure service.
  • Achieved Employee of the Year for top client acquisition.
  • Collaborated with human resources to develop credit policies that improved loan application screening and reduced approval time by 17 days.
  • Achieved 78% client satisfaction scores.
  • Advised clients on refinancing opportunities.

Summaries

  • Achieved a 23% reduction in regulatory audit findings.
  • Advised clients on lending options.
  • Advised clients on refinancing options.
  • Achieved long-term reductions in default rates.
  • Built strong customer relationships.
  • Background in credit risk analysis and underwriting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Championed compliance and risk management.
  • Adept at enhancing operational efficiency.
  • Achieved key performance indicators.

Accomplishments

  • Collaborated with cross-functional teams to streamline loan origination process, cutting operational costs by $4 annually.
  • Achieved Lean in underwriting, leading to 60% faster turnaround times for high-value loan applications.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Cultivated long-term relationships with high-value clients, generating $16 in new lending opportunities over two years.
  • Achieved 54% loan book growth by customizing loan packages tailored to individual and corporate client needs.
  • Monitored commercial real estate market trends, thereby vectoring loan offers to lucrative sectors and increasing overall approval rates by 20%.
  • Implemented a digital loan processing system, reducing approval times from 2 days to 2 hours and increasing customer satisfaction by 28%
  • Advised corporate clients on complex loan structuring, resulting in 8 closed deals totaling $6.
  • Successfully onboarded new technologies and software, improving loan processing speed and accuracy by 27%.
  • Oversaw portfolio performance monitoring, ensuring 59% compliance with all industry regulations and internal auditing standards.

Affiliations

  • American Marketing Association
  • Project Management Institute
  • Institute of Certified Bankers (ICB)
  • Society of Human Resource Management
  • Jaycees
  • Association of Credit Union Internal Auditors (ACUIA)
  • Financial Planning Association (FPA)
  • National Association of Social Workers
  • American Medical Informatics Association
  • Certified Commercial Investment Member (CCIM) Institute

Certifications

  • Certified Certificate in Consumer Lending (CCCL) – Meridian
  • Mortgage Loan Originator (MLO) License – Washington
  • Salesforce
  • CompTIA A+ Technician
  • Certified Professional in Ethical Banking – Ironclad Systems
  • SHRM Certified Professional (SHRM-CP)
  • Certified Financial Services Auditor (CFSA) - Summit Group
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant

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