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Skills

  • Data-driven decision making
  • Interpersonal communication
  • Supervision
  • Upselling strategies
  • Regulatory compliance
  • Promotional campaigns
  • Sales reporting
  • First Aid/CPR
  • Fast-paced environment adaptability
  • Cash Handling & Reconciliation

Work Experiences

  • Contributed to team performance by a 51% increase.
  • Achieved this increase for the month of 9 months.
  • Assisted in developing new promotional strategies.
  • Educated customers about promotions to increase sales.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Assisted in the launch of a new product line.
  • Assumed responsibility for end-of-day cash reconciliation.
  • Achieved a 46% sales boost over initiative.
  • Assumed responsibility for end-of-day cash reconciliation, achieving a 54% accuracy in daily financial reporting over 15 years.

Summaries

  • Within Miscellaneous, senior Kiosk Assistant and outstanding performer in quality assurance and performance reporting.
  • Assisted in training and mentoring new staff.
  • Clear understanding of cross-functional collaboration and vendor management as well as project management training.
  • Assisted in launching a new product line.
  • Addressed customer inquiries.
  • Conducted daily financial audits for 11 years.
  • Adept at quickly resolving customer issues.
  • Adhered to the company’s service guidelines.
  • Assisted with kiosk layout optimization.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated with the marketing team to launch Tableau successfully, resulting in a 77% increase in revenue for the quarter.
  • Maintained compliance with safety standards in kiosk operations, contributing to a Outstanding Service Award for workplace safety excellence.
  • Initiated regular customer feedback collection, helping improve kiosk services and achieving a Excellence Award for customer satisfaction.
  • Supported the execution of limited-time promotions, increasing foot traffic at the kiosk by 33% during framework.
  • Key contributor in a cross-functional team to train staff on new digital payment systems, achieving 69% compliance in 9 months.
  • Implemented engaging visual merchandising for seasonal displays, increasing customer interaction rate by 41%.
  • Enhanced product display layouts through effective visual merchandising, which improved customer dwell time by 64%.
  • Assisted in training for new retail technology, ensuring team adoption and successful usage within 4 days.
  • Identified process inefficiencies at the kiosk and proposed solutions, resulting in a 24% improvement in workflow efficiency.
  • Supported regional sales efforts by handling pop-up events, consistently achieving 4% of daily sales targets.

Affiliations

  • Rotary International
  • Certified Customer Experience Professional (CCXP) Scrum Master
  • Association of Retail Banking Professionals
  • American Society of Safety Professionals
  • Retailers International Association
  • National Retail Federation (NRF) Membership
  • Society of Human Resource Management
  • American Marketing Association (Retail Marketing Chapter)
  • Customer Experience Professionals Association (CXPA)
  • Customer Service Excellence Forum

Certifications

  • Certified Customer Experience Specialist (CCXP) by Customer Experience Professionals Association
  • Certified Store Manager (CSM) by Retail Business Group
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Store Operations Management Certification by International Retail Management Academy
  • Certified Inbound Sales Professional by program
  • Certified Kiosk Professional by Kiosk Manufacturer Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Relationship Management (CRM) Specialist Certification by HubSpot Academy
  • CompTIA A+ Technician

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