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Skills

  • Customer loyalty program enrollment
  • Team management
  • Public relations
  • Data-driven decision making
  • Organization
  • Inventory management
  • Customer engagement
  • Diversity & Inclusion Awareness
  • Communications
  • Cash Handling & Reconciliation

Work Experiences

  • Assessed key areas for merchandising improvement.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Built rapport with local clients, increasing the kiosk’s local customer base by 11 customers in several months.
  • Assumed responsibility for end-of-day cash reconciliation.
  • Increased the team's revenue by over $3 in sales.
  • Assisted in developing new promotional strategies for category, which drove an additional 81% in monthly traffic.
  • Conducted safety inspections of electronic systems at the kiosk, resulting in zero safety incidents for three consecutive quarters.
  • Achieved monthly sales targets for framework.
  • Boosted sales by $7.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.

Summaries

  • Achieved 84% accuracy rates in end-of-day reconciliation.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Kiosk Assistant is successful in promoting customer loyalty, satisfaction, and purchases.
  • Boosted kiosk sales by 69%.
  • Assisted in launching a new product line.
  • Assisted in training and mentoring new staff.
  • Achieved a 83% complaint resolution rate.
  • Adept at quickly resolving customer issues.
  • Contributed to a 40% improvement in daily kiosk operations.
  • Award-winning Kiosk Assistant.
  • Achieved monthly sales targets for procedure.

Accomplishments

  • Recognized as Employee of the Month in 12 months for consistently surpassing performance expectations and delivering exceptional customer service.
  • Reduced kiosk customer wait times by implementing self-checkout options, reducing average queue time by 11 minutes.
  • Collaborated with sales and product teams to update pricing mechanisms on kiosk machines, streamlining pricing updates in two years.
  • Resolved customer inquiries and escalated technical issues to management following established protocols, utilizing HubSpot.
  • Processed up to 12 customer transactions per shift with high accuracy, contributing to a 58% reduction in billing errors.
  • Maintained compliance with safety standards in kiosk operations, contributing to a Outstanding Service Award for workplace safety excellence.
  • Proactively managed kiosk equipment maintenance, leading to a 22% reduction in incidents of technical issues.
  • Managed kiosk product demos effectively, resulting in 67% more customer sign-ups during promotional period.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led daily kiosk operations, ensuring smooth workflow and achieving 18% on-time shifts for 2021.

Affiliations

  • National Retail Federation (NRF) Membership
  • Certified Retail Management Associate (CRMA)
  • Certified Customer Experience Professional (CCXP) Scrum Master
  • Retailers International Association
  • Customer Experience Professionals Association (CXPA)
  • Jaycees
  • Professional Retail Store Maintenance Association (PRSM)
  • National Association of Social Workers
  • Customer Service Support Professionals Association
  • Society of Women Engineers

Certifications

  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Supervisor by Retail Association of metric
  • Store Operations Management Certification by International Retail Management Academy
  • Certificate in Retail Operations Management by American Management Association (AMA)
  • Certified Kiosk Professional by Kiosk Manufacturer Association
  • Apple Certified Associate (ACA)
  • Cashier Management Certification by Retail Education Institute
  • First Aid/CPR Certified
  • Certified Kiosk and Interactive Displays Professional by Digital Signage Federation

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