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Skills

  • Visual merchandising
  • B to B sales
  • Business development and planning
  • Solution selling
  • New business development
  • Daily sales reconciliation
  • Conflict resolution between staff and customers
  • Client engagement & rapport building
  • Trained in consumer marketing
  • Sales presentations

Work Experiences

  • Increased sales revenues to $16 for framework services by utilizing effective negotiating skills.
  • Had weekly meetings with Retail Administrators to figure out how to get around sales roadblocks.
  • Cut one year spending by 5% by using Salesforce to create effective budgets.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Used sales presentations to communicate product quality and market comparisons.
  • Implemented new inventory management procedures that reduced product theft by 3% in several months.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Developed and implemented new online marketing strategies that resulted in a 13% increase in sales.

Summaries

  • Detail-oriented and committed to creating efficient environments in which to provide excellent service.
  • Achieved 74% growth in average transaction size.
  • Achieved cost reduction through precise contract negotiations.
  • Successful Sales Manager with 4 years of experience in developing and increasing framework sales.
  • Strict Retail Administrator with procedure supervisory experience of 9 years.
  • Retail Administrator with 5 years of successful budget management and workflow optimization experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Manage 5+ accounts with a revenue of more than $15 per one year.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.

Accomplishments

  • Reduced product shrinkage by 47% by retraining staff and introducing enhanced security protocols.
  • Increased ecommerce revenue by 72% through enhancing product pages, offering limited-time in-store pickup promotions, and synchronizing all marketing efforts.
  • Administered employee on-boarding and training programs, improving time-to-productivity by 24% for new hires.
  • Enhance checkout process speed by integrating new POS technology, which reduced wait time by 38% for customers.
  • Analyzed customer feedback to identify product weaknesses, initiating a storewide improvement plan that increased customer satisfaction ratings by 32%.
  • Worked closely with the digital marketing team to align in-store campaigns with online efforts, resulting in a 52% improvement in overall conversion rates.
  • Coordinated end-to-end annual inventory audits in 3 locations, achieving 45% accuracy and identifying 6 in lost revenue.
  • Streamlined daily cash reconciliation process, reducing errors by 64% and saving 8 hours per week.
  • Facilitated weekly team meetings to address sales challenges and strategy, contributing to a monthly revenue increase of 41%.
  • Oversaw inventory management across 13 stores, reducing stock discrepancies by 50% through the use of Jira.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Society for Human Resource Management (SHRM)
  • Lions Club
  • Jaycees
  • Project Management Institute
  • Society of Human Resource Management
  • Warehouse Education and Research Council (WERC)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Association of Information Technology Professionals

Certifications

  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Marketing Professional (CRMP) - Cedar Works - 2017
  • Retail Financial Management Certificate - Northwind - 2024
  • Apple Certified Associate (ACA)
  • Retail Analytics Certification - Cedar Works - 2015
  • Certified E-Commerce Retail Manager - Lakeside Partners - 2018
  • Point of Sale (POS) Systems Training Certification - method - 2024
  • Certified Visual Merchandising Specialist - Harbor & Co. - 2024
  • Certified Operations Management Professional (COM) - Brightline - 2015

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