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Skills

  • Budget Management
  • Back-Office Administration
  • CRM software proficiency (ServiceNow)
  • Strategic planning
  • Territory management
  • Time management
  • Excel data analysis proficiency
  • Sales reporting
  • Sales data analysis
  • Database management

Work Experiences

  • Researched competitor products, services, and trends to target prospects in other territories.
  • Implemented HubSpot to streamline program procedures and initiative tasks.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.
  • Achieved an industry-leading procedure by applying strategic process industry knowledge and leadership skills.
  • Increased retail sales volume in my assigned territory by 7% through strategic budgeting and product promotion.
  • Developed and implemented new online marketing strategies that resulted in a 13% increase in sales.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 2 long-term accounts being secured in one year.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Had weekly meetings with Retail Administrators to figure out how to get around sales roadblocks.

Summaries

  • Adept at streamlining daily operational tasks.
  • Achieved upsell targets by 51%.
  • Skilled in vendor management and capable of streamlining daily activities to increase productivity and sales.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 49% year-over-year sales growth.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • Dedicated to building long-term customer relationships.
  • Adopted standardized best practices.
  • Successful Retail Administrator with a passion for leading sales teams to new heights in revenue.

Accomplishments

  • Led a cross-functional team to redesign store layouts, increasing customer traffic and boosting sales by 39% within several months.
  • Streamlined daily cash reconciliation process, reducing errors by 64% and saving 8 hours per week.
  • Led the transition to automated scheduling software, ensuring optimal staff coverage, decreasing payroll expenses by 33%.
  • Increased ecommerce revenue by 72% through enhancing product pages, offering limited-time in-store pickup promotions, and synchronizing all marketing efforts.
  • Developed a store performance dashboard to monitor key metrics, improving sales forecasting accuracy by 84%.
  • Documented and resolved program which led to procedure.
  • Analyzed customer feedback to identify product weaknesses, initiating a storewide improvement plan that increased customer satisfaction ratings by 32%.
  • Developed and implemented a customer satisfaction survey program, resulting in a 83% increase in repeat customer visits.
  • Successfully managed vendor relationships, renegotiating contracts to improve delivery times by 16%, while maintaining budget constraints.
  • Maximized retail space efficiency, increasing product visibility and leading to an 8 sales boost for high-priority items.

Affiliations

  • Certified in Production and Inventory Management (CPIM) by APICS
  • National Association of Retail Marketing Services (NARMS)
  • Association for Supply Chain Management (ASCM)
  • Sales and Marketing Executives International (SMEI)
  • Freemason
  • Society of Women Engineers
  • Certified Sales Professional (CSP) Association
  • Warehouse Education and Research Council (WERC)
  • American Marketing Association
  • Toastmasters

Certifications

  • Project Management Professional (PMP) - Northwind, 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Retail Data Analytics - Brightline - 2017
  • Certified Retail Management Professional (RMP) - standard - 2020
  • Retail Management Certification - National Retail Federation (NRF) - 2021
  • Certified Operations Management Professional (COM) - Brightline - 2015
  • Retail Inventory Optimization Certification - Meridian - 2017
  • CompTIA Security+
  • Lean Retail Certification - Lean Enterprise Institute - 2019
  • Certified Store Manager (CSM) - National Retail Federation (NRF) - 2019

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