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Skills

  • Cross-functional team collaboration
  • Conflict resolution
  • Administrative support
  • Insurance billing
  • First Aid/CPR
  • MS Office
  • Operational improvement
  • Culinary arts background
  • Invoice generation
  • Customer service

Work Experiences

  • Achieved this within two years.
  • Kept track of business levels and realigned team positions to ensure that customer demands and patronage patterns were met to the best of my ability.
  • Achieved a 37% increase in positive online reviews.
  • Regular preventive maintenance and repair schedules allowed me to keep the facility and equipment in good working order.
  • Conducted performance evaluations for 12 employees.
  • Trained employees in all aspects of the restaurant, including food preparation, cash handling, and cleaning.
  • Devised and implemented strategies to boost team productivity, streamline processes, and boost efficiency.
  • Kept track of inventory and supply orders in order to save 14% on costs.
  • Was in charge of handling escalated customer complaints in order to provide complete resolutions and increase customer loyalty.
  • Achieved a 22% decrease in employee grievances.

Summaries

  • Achieved a 77% drop in shift miscommunication.
  • PMP certified
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Knowledgeable about safety and sanitation regulations, as well as the best inventory management strategies.
  • With extensive knowledge of Jira, I've been trained in category management.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Motivated Kitchen Supervisor committed to providing outstanding food to maximize customer satisfaction.
  • Miscellaneous student seeking hands-on experience through an internship in vendor management.
  • ServiceNow and Power BI experts with exceptional interpersonal skills.
  • In any situation, remain calm and level-headed.

Accomplishments

  • Strategically reduced operating costs by $7 annually by overhauling inventory management and labor scheduling.
  • Increased team efficiency by 77% by introducing digital tools and revised standard operating procedures.
  • Monitored key operational metrics and successfully improved response times by 28% through proactive issue handling.
  • Introduced automated communication tools, reducing time spent on internal coordination by 35% while improving task completion rates.
  • Contributed to achieving category industry certification by ensuring consistent adherence to health regulations and internal policies.
  • Supervised 15 team members, providing training and mentorship that increased employee retention by 81%.
  • Optimized shift scheduling across multi-functional teams, cutting overtime costs by $18 each month.
  • Developed and enforced a new protocol, reducing on-site accidents by 22% in 2024.
  • Designed shift optimization strategies that led to a reduction in missed shifts by 21%.
  • Increased team productivity by 37% through the application of workload prioritization strategies and efficient resource distribution.

Affiliations

  • Member, International Food Service Executives Association (IFSEA) – Focus on operational improvements and employee engagement strategies.
  • Certified Payroll Specialist, 2022, process – Proven expertise in managing payroll processes with a focus on accuracy and timeliness.
  • Participant, Advanced Team-Building and Communication Workshop, Beacon Labs, 2020 – Equipping teams with tools for improved collaboration and performance.
  • Affiliate, Society for Human Resource Management (SHRM) – Focused on employee retention and training development.
  • Alumni, Leadership and Management in the Hospitality Industry Program, Vantage, 2023 – Trained on best practices for managing high-performing teams.
  • Alumni, Food Service Leadership Academy, process – Completed management-focused coursework designed for restaurant and hospitality industry leaders.
  • Member, National Association of Professional Women (NAPW) – Highlighting leadership excellence in traditionally male-dominated roles.
  • Certified Safety Professional (CSP), metric — Enhancing workplace safety protocols for high-volume restaurant environments.
  • Registered Member, National Supervisors Association (NSA), 2024 – Specializing in team supervision and leadership development.
  • OSHA General Industry Outreach Training Program Graduate, 2016 – Earning certification to guarantee adherence to occupational safety guidelines.

Certifications

  • Certified in Food Safety and Hygiene from the Food Standards Agency (FSA)
  • Certified Restaurant Manager (CRM) by the National Restaurant Association
  • Certified Inventory Specialist (CIS) by the Warehousing Education and Research Council (WERC)
  • Association for Project Management (APM)
  • EXCEL Inventory Management Certification by Ironclad Systems
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute
  • Food Allergy Research & Education (FARE) Certification
  • ServSafe Food Protection Manager Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid and CPR Certification by the American Red Cross

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