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Skills

  • MS Office
  • Budget Management
  • Teardowns experience
  • CCTV
  • Conflict mediation
  • Workload prioritization
  • Food safety understanding
  • Planning and coordination
  • Insurance billing
  • Performance monitoring

Work Experiences

  • Boosted revenue by $12.
  • Trained employees in all aspects of the restaurant, including food preparation, cash handling, and cleaning.
  • Achieved high customer satisfaction scores.
  • Reduced waste by 3% by effectively training employees, introducing method programs, and effectively managing employee mistakes.
  • Identified, investigated, and corrected operational issues such as inventory waste and theft to keep the business running at its best.
  • Was in charge of hiring, training, and development of kitchen staff.
  • Oversaw a team of 18 employees in a category establishment, ensuring a positive and productive environment to improve employee satisfaction.
  • Achieved a 21% success rate.
  • Conducted performance evaluations for 12 employees.
  • Analyzed labor costs.

Summaries

  • Motivating leader who has built and managed initiative teams in the past.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Crew Member Supervisor is a hardworking and dependable Crew Member Supervisor who excels at data analysis and cross-functional collaboration.
  • Achieved a 77% drop in shift miscommunication.
  • Achieved a 24% decrease in onboarding time.
  • High-energy culinary professional with exceptional planning and leadership skills.
  • PMP certified
  • Strong technical skills and experience in budget management.
  • Experienced Crew Member Supervisor with a proven track record of developing and leading successful restaurant teams that serve over 6 customers per day.
  • Crew Member Supervisor and team leader with 9 years of experience in system settings.

Accomplishments

  • Monitored key operational metrics and successfully improved response times by 28% through proactive issue handling.
  • Increased team productivity by 37% through the application of workload prioritization strategies and efficient resource distribution.
  • Trained 10 new hires per quarter, reducing overall training timelines while maintaining quality of service standards.
  • Contributed to achieving category industry certification by ensuring consistent adherence to health regulations and internal policies.
  • Reduced labor costs by $12 annually by introducing automation in scheduling and shift reporting.
  • Reduced new hire onboarding time by 75% through the development of a streamlined training process, leading to improved team readiness and productivity.
  • Achieved 16% improvement in team productivity by identifying and addressing workflow bottlenecks.
  • Designed shift optimization strategies that led to a reduction in missed shifts by 21%.
  • Increased team efficiency by 77% by introducing digital tools and revised standard operating procedures.
  • Introduced automated communication tools, reducing time spent on internal coordination by 35% while improving task completion rates.

Affiliations

  • Affiliate, Society for Human Resource Management (SHRM) – Focused on employee retention and training development.
  • Graduate, Excellence in Customer Service Certification, Meridian – Increased customer retention through premium service techniques.
  • Professional Development Course, Conflict Resolution and Mediation, Vantage, 2019 – Trained in resolving customer and staff disputes efficiently.
  • Alumni, Food Service Leadership Academy, process – Completed management-focused coursework designed for restaurant and hospitality industry leaders.
  • Participant, Advanced Team-Building and Communication Workshop, Beacon Labs, 2020 – Equipping teams with tools for improved collaboration and performance.
  • Member, National Restaurant Association (NRA) – Focused on customer service and food safety.
  • Member, American Hospitality and Lodging Association (AHLA), 2024 – Focus on advancing guest satisfaction and customer service goals.
  • Certified Quality Assurance Specialist, framework, 2019 – Ensuring optimal quality standards in food service and crew performance.
  • Advanced Leadership Development Certification, program – Focused on creating sustainable team leadership strategies.
  • Professional Member, International Food and Beverage Association (IFBA) — Dedicated to enhancing operational efficiency and team leadership within fast-paced environments.

Certifications

  • Certified Workplace Motivational Professional (CWMP) by Beacon Labs
  • Certified Supply Chain Associate (CSCA) by ISCEA
  • Employee Onboarding Optimization Certification through initiative
  • EXCEL Inventory Management Certification by Ironclad Systems
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Allergy Research & Education (FARE) Certification
  • Basic Life Support (BLS) for Healthcare Providers certified by the American Heart Association (AHA)
  • CompTIA Security+
  • Certified Food and Beverage Executive (CFBE) by AHLEI

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