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Skills

  • Client financial assessment
  • Loan portfolio management
  • Customer service
  • Risk assessment and mitigation
  • Process improvement
  • Financial analysis
  • Default resolution timeline reduction
  • Operational improvement
  • Organization
  • Corporate law

Work Experiences

  • Achieved Excellence Award.
  • Wrote legal documents such as pleadings, contracts, and briefs that were well-researched and well-written.
  • Organized materials, wrote documentation, and prepared digital materials and displays for trial exhibits.
  • Oversaw the scheduling of 4 attorneys' appointments and made adjustments and changes using the Microsoft Excel application.
  • Took 6 client calls per two years to respond to inquiries, employing open-ended questioning techniques to obtain relevant information.
  • Analyzed default trends.
  • Followed privacy laws to avoid possible data breaches and protect client data.
  • Aided borrowers in avoiding foreclosure by facilitating repayment options within set guidelines, reducing asset loss by $13.
  • Collaborated with auditors on annual review of defaulted loans.
  • Achieved an accuracy rate of 48%.

Summaries

  • Accomplished in high-volume default management.
  • Professionally and ethically manages highly confidential information.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results over 18 months.
  • Skilled in conducting legal research, gathering witness statements, and organizing files.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Legal research, time management, and trial preparation are among her strengths.
  • Proven experience with exhibit management and category case pleadings.
  • Knowledge of the rules of practice and procedure in Washington State and Federal Courts.

Accomplishments

  • Assisted in processing over 4 defaulted loans monthly with an accuracy rate of 43%, minimizing reporting errors.
  • Implemented early intervention outreach strategies that helped lower portfolio delinquency by 65% within framework.
  • Managed a portfolio of 5 defaulted loans, reducing delinquency rates by 17% through targeted early intervention strategies.
  • Leveraged industry software ServiceNow to track delinquency trends, optimizing default prevention efforts and reducing loss by 17.
  • Collaborated with legal and compliance teams to establish new default policy guidelines, ensuring 59% compliance with industry regulations.
  • Trained 17 new team members on debt collection strategies, increasing overall departmental recovery rates by 66%.
  • Processed default paperwork accurately in adherence to system and Lakeside Partners policy, ensuring a 84% compliance rate.
  • Led cross-functional collaboration with finance to implement default management initiatives, reducing total delinquencies by 28%.
  • Improved team performance by 40% through mentorship and coaching on default handling best practices.
  • Monitored and analyzed default trends for portfolio risk, sharing insights that contributed to a 56% improvement in loss mitigation.

Affiliations

  • Certified Credit & Risk Analyst (CCRA) Certification
  • National Association of Social Workers
  • Certified Mortgage Bankers (CMB) Designation Program
  • National Association of Professional Debt Arbitrators (NAPDA)
  • American Bankruptcy Institute (ABI)
  • Toastmasters
  • Debt Resolution & Compliance Continuing Education Program
  • National Foundation for Credit Counseling (NFCC)
  • International Council of Nurses
  • American Marketing Association

Certifications

  • Certified Financial Forensics (CFF) – Collection and Forensic Techniques
  • Certified Judgment Recovery Specialist – Legal Procedures in Debt Recovery
  • Certified Debt Recovery Specialist (CDRS) – National Association of Credit Management (NACM)
  • Certified Housing Counselor (CHC) – Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Loan Workout Specialist – Loan and Debt Restructuring Strategies
  • Certified Default Management Professional (CDMP) – Vantage

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