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Skills

  • Metric equipment
  • Compliance with 2023 banking security standards
  • ATMs compliance with CPA standards
  • Business operations
  • Relationship development
  • Cross-functional team collaboration
  • Safety and compliance
  • Preventive and reparative maintenance
  • Testing and evaluation
  • MS Office

Work Experiences

  • Assessed machine health through diagnostic software.
  • Collaborated with cross-functional teams.
  • Worked on method equipment to ensure that it was repaired quickly and with as little downtime as possible.
  • Collaborated with cross-functional teams to deploy ATM software updates, enhancing security protocols in line with 2024 compliance standards.
  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Looked for industry trends on social media and through online sources.
  • Achieved reduction over 18 months.
  • Configured ATMs to meet security standards.
  • Assisted in developing long-term solutions.
  • Conducted load testing post-installation.

Summaries

  • Aiming to bring 9 years of industry experience to the Lakeside Partners team as a valuable new facet.
  • Achieved a 44% reduction in emergency service calls.
  • Achieved exceptional results in preventive maintenance tasks.
  • Adapted to industry standards.
  • Service Technician with 17 years of experience in maintenance, troubleshooting, and repair, as well as an aptitude for quality assurance.
  • Adhered to Scrum Master standards.
  • Within Miscellaneous, senior ATM Technician and outstanding performer in quality assurance and budget management.
  • Costs were consistently reduced while profits were increased.
  • Hardworking and meticulous, with a passion for mentoring technicians and empowering leadership to develop highly effective teams.
  • Adept at training bank staff in ATM troubleshooting.

Accomplishments

  • Achieved 18% client satisfaction rate through effective communication and consistent delivery of high-quality ATM maintenance services.
  • Developed and implemented procedure adjustments, decreasing average repair time by 61%, significantly enhancing service delivery efficiency.
  • Maintained full compliance with regulatory standards such as procedure, completing over 7 ATM audits without any compliance violations.
  • Played a key role in upgrading over 3 ATMs with enhanced security features, decreasing fraudulent transactions by 60%.
  • Addressed escalated repair requests, consistently achieving a 27% first-time fix rate across all service calls.
  • Monitored real-time ATM performance using process, identifying and correcting malfunctions before they affected users.
  • Participated in cross-functional teams to enhance ATM monitoring systems, leading to a 16% decrease in escalated issues.
  • Completed OSHA, increasing ATM network troubleshooting efficiency and reducing machine downtime by 53%.
  • Led a team to complete a high-priority ATM installation project for Ironclad Systems in 2017, delivering results 14 months ahead of schedule.
  • Collaborated with stakeholders to tailor ATM service plans, resulting in a 40% increase in contract renewals for 11 consecutive years.

Affiliations

  • Global Information Assurance Certification (GIAC)
  • Retail Banking Technology Association (RBTA)
  • Association for Supply Chain Management (APICS)
  • Integrated Systems Europe (ISE)
  • Federal Communications Commission (FCC) License
  • National ATM Council (NAC)
  • Toastmasters
  • Project Management Institute
  • Security Industry Association (SIA)
  • International Council of Nurses

Certifications

  • Certified Financial Crimes Investigator (CFCI)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Electronic Banking System Specialist
  • Certified Technology Specialist (CTS) – ATM Systems
  • Certified Robotics Technician (for ATM automation) procedure
  • Certified Fraud Examiner (CFE)
  • CompTIA A+ Technician
  • Salesforce
  • Advanced ATM Operations and Maintenance Certification Brightline

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