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Skills

  • Regulatory compliance
  • Metric equipment
  • Preventive and reparative maintenance
  • ATM hardware installation and repair
  • Compliance with 2023 banking security standards
  • Diagnostic software proficiency
  • Cross-functional team collaboration
  • ATMs compliance with CPA standards
  • Communications
  • MS Office

Work Experiences

  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Avoided regulatory penalties.
  • Looked for industry trends on social media and through online sources.
  • Assisted in developing long-term solutions.
  • Completed up to 7 installations per week.
  • Demonstrated a better understanding of the company's products and equipment.
  • Configured ATMs to meet security standards.
  • Customers were given an explanation of the diagnostic findings as well as repair or service options.
  • Acted as the primary point of contact for high-priority clients at Denver, ensuring timely execution of ATM maintenance services.
  • Conducted compliance checks.

Summaries

  • Industrious Service Tech with 12 years of experience in maintenance roles who is capable of troubleshooting and diagnosing Tableau equipment.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Accomplished ATM Technician with extensive experience collaborating across teams to deploy updates and maintain machines that meet ITIL standards.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Hardworking and meticulous, with a passion for mentoring technicians and empowering leadership to develop highly effective teams.
  • Consistently met deadlines.
  • Frequently praised for completing service orders quickly and accurately documenting them.
  • Aiming to bring 9 years of industry experience to the Lakeside Partners team as a valuable new facet.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Adapted to industry standards.

Accomplishments

  • Installed and configured ATM encryption systems, ensuring compliance with initiative and increasing security by 69%.
  • Managed logistics and on-site synchronization for the installation of 10 ATMs at Vantage, ensuring all systems were operational within 12 days.
  • Streamlined reporting and technical feedback processes, reducing documentation time by 85% and allowing for quicker service responses.
  • Performed software installation and upgrades for 12 ATMs, maintaining system integrity across multiple client locations.
  • Monitored real-time ATM performance using process, identifying and correcting malfunctions before they affected users.
  • Achieved 18% client satisfaction rate through effective communication and consistent delivery of high-quality ATM maintenance services.
  • Participated in cross-functional teams to enhance ATM monitoring systems, leading to a 16% decrease in escalated issues.
  • Led a team to complete a high-priority ATM installation project for Ironclad Systems in 2017, delivering results 14 months ahead of schedule.
  • Serviced an average of 6 ATMs monthly, maintaining a 56% on-time resolution rate for preventative maintenance visits.
  • Coordinated with software vendors to implement critical patches and updates for ATM systems, mitigating 17 vulnerabilities.

Affiliations

  • Integrated Systems Europe (ISE)
  • Society of Women Engineers
  • Payment Card Industry Security Standards Council (PCI SSC)
  • Association of Information Technology Professionals
  • Financial & Securities Technology Association (FSTA)
  • Secure Technology Alliance (STA)
  • Toastmasters
  • Certified Ethical Hacker (CEH) certification
  • American Bankers Association (ABA)
  • Telecommunications Industry Association (TIA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified ATM Maintenance Technician system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Financial Crimes Investigator (CFCI)
  • ATM Technician Diploma Program method
  • ServSafe
  • CompTIA A+ Technician
  • Comptia Linux+ Certification
  • Microsoft Certified: Azure Fundamentals

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