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Skills

  • Clerical support
  • Inspection reviews
  • Process implementation
  • Training solutions development
  • Human resource laws expert
  • Communications
  • Operational improvement
  • Report writing
  • MS Office
  • Business operations

Work Experiences

  • Was in charge of all coaching, training, and performance improvement activities for exempt employees.
  • Achieved Excellence Award for Best Corporate Learning Program.
  • Assessed the effectiveness of training programs and made recommendations to upper management for improvements.
  • Delivered a Scrum Master training program.
  • Championed gamification in training programs.
  • Used my adult learning and performance expertise to evaluate work-related behavioral and ability issues.
  • Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Created a learning community that encouraged ongoing education and led to a Excellence Award for Most Innovative Learning Platform in 2016.
  • All training materials were reviewed and edited for accuracy and policy compliance.
  • Created targeted microlearning sessions.

Summaries

  • Achieved a 82% improvement in team performance.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved 65% faster completion of key learning modules.
  • Look for a similar position with metric of company.
  • Design and development of successful initiative embedded software applications in the past.
  • Staff development, process and productivity improvements, performance management, and curriculum design are all areas where a training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design can help.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Exceptionally effective at educating people of all skill levels.
  • Training manager with high emotional intelligence and a 14-year track record of expanding training options and program reach.

Accomplishments

  • Won
  • Automated reporting functions within the learning management system (QuickBooks), reducing manual data entry by 54%.
  • Prepared
  • Improved
  • Advised
  • Recommended
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Recorded
  • Design: Responsible for creative design for prominent standard.
  • Designed and launched a multi-tiered leadership development program, accelerating leadership readiness among high-potential employees by 6 months.

Affiliations

  • SHRM (Society for Human Resource Management) - Engaged in professional development for HR and leadership coaching to align training programs with business needs.
  • National Association of Workforce Boards (NAWB) - Worked with workforce development boards to optimize programs for skill advancement and certification achievement in local markets.
  • Toastmasters
  • Certified Training & Development Professional (CTDP) - Earned CTDP certification ensuring adherence to highest professional standards in learning and development.
  • National Center for Employee Development (NCED) - Engaged in instructor-led workshops supporting employee career track development.
  • International Association for Continuing Education and Training (IACET) - Certified as a trainer under IACET standards for Continuing Education Units.
  • HR Certification Institute (HRCI) - Earned ITIL to enhance skills in critical HR functions that align with employee development.
  • Corporate Education Network (CEN) - Collaborated with corporate educators globally to develop leadership and development curricula.
  • Association of Executive Search and Leadership Consultants (AESC) - Member in discussions on executive talent development and strategic learning plans.
  • Human Capital Institute (HCI) - Member of leadership development programs and frequent attendee of virtual summits on change management in learning.

Certifications

  • Microsoft Certified Educator (MCE) – Microsoft
  • First Aid/CPR Certified
  • Certified Professional in Talent Development (CPTD) - ATD
  • Learning Technology Management Certification - The International Board of Standards
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Training and Development Manager (CTDM) - Institute of Training and Occupational Learning
  • Senior Professional in Human Resources® (SPHR) - HRCI
  • Microsoft Certified Systems Engineer (MCSE)
  • Online Teaching and Education Certificate - Coursera

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