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Skills

  • Performance and load testing
  • Team building
  • Communications
  • Organization
  • Vericode experience
  • Backend system testing
  • Documentation skills
  • Regulatory compliance
  • Non-functional testing
  • Relationship development

Work Experiences

  • Conducted root cause analysis on production incidents, reducing recurring defects in core features by 9%.
  • Achieved Six Sigma to deepen my understanding of ServiceNow and directly improved QA processes within the department.
  • Authored comprehensive test plans.
  • Coordinated with international QA teams.
  • Collaborated with developers and product owners to identify and resolve framework issues in releases, increasing product reliability by 45%.
  • Created a suite of reusable test scripts.
  • Planned and created test plans for initiative projects that used method and framework technologies.
  • Conducted end-to-end testing of HubSpot.
  • Conducted effective unit test reviews.
  • Authored test cases for Power BI.

Summaries

  • Achieved major time savings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Quality Assurance Developer with 12 years of experience and expertise in dealing with dynamic and complex software systems.
  • Quality Assurance Developer is a methodical Quality Assurance Developer with extensive experience in software development processes and testing strategies.
  • Achieved 35% decrease in testing errors.
  • Quality expert with a track record of identifying common and complex software issues by reviewing features and assessing functionality.
  • Advanced load testing and performance testing skills.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in the art of improving test coverage through automation, leading to a defect reduction of 18%. Skilled in using tools like procedure and working closely with developers to ensure smooth releases.
  • Achieved consistent quality improvements in complex projects.

Accomplishments

  • Developed automated testing framework in process that reduced manual testing efforts by 73%.
  • Collaborated with team of 12 in the development of program.
  • Executed comprehensive backend system testing, ensuring data integrity and system stability for high-volume transactions.
  • Documented and resolved method which led to framework.
  • Worked in close collaboration with DevOps to streamline the continuous integration process, resulting in category deployment time.
  • Managed root cause analysis process for high-severity defects, resulting in a 19% improvement in product stability.
  • Mentored junior QA team members on best practices, increasing the overall team’s automation script pass rate by 50% over 6 months.
  • Partnered with development teams to create more comprehensive unit tests, enhancing product reliability and reducing production defects by 81%.
  • Instrumental in establishing automated smoke testing in the CI/CD pipeline, cutting down release times by 20%.
  • Worked closely with stakeholders to prioritize testing efforts based on risk, resulting in a 78% reduction in critical bugs at launch.

Affiliations

  • International Software Testing Qualifications Board (ISTQB)
  • Project Management Institute
  • Member of Software Test Professionals Conference (STPCON) for 2018
  • Attended Microsoft Excel Summit on QA Automation
  • Open Group Certified Agile Practitioner
  • Software Testing Professionals (STP)
  • Member of the Lean Agile Institute
  • American Society for Quality (ASQ)
  • American Society of Safety Professionals
  • Agile Alliance

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Scrum Developer (PSD) - Scrum.org
  • Python Developer Certification – Harbor & Co.
  • Docker Certified Associate (DCA)
  • AWS Certified Developer – Associate
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Kubernetes Administrator (CKA)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified DevOps Test Engineer (CDTE)

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