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Skills

  • First Aid/CPR
  • Food waste reduction strategies
  • Increasing Productivity Metrics
  • Relationship development
  • Business operations
  • Customer satisfaction improvement
  • Supervision
  • Baking Techniques for Large-Scale Production
  • Process improvement
  • POS System proficiency

Work Experiences

  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Created a task schedule for Bakery Student Supervisors based on their individual strengths and knowledge of risk assessment.
  • Successfully introduced new product lines that resulted in a 13% increase in annual profits.
  • Educated customers about promotions to increase sales.
  • Conducted daily pre-shift briefings to review special dietary restrictions and ingredient sensitivities, improving customer trust and loyalty.
  • Achieved compliance with local authorities.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Returned change and currency and processed debit and credit card payments with a 18% accuracy rate.
  • Conducted an in-depth analysis of sales trends, helping the bakery introduce seasonal products that boosted quarterly revenue by 42%.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.

Summaries

  • Boosted introduction of bestselling items.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Adept at managing peak periods, reducing customer wait times by 13 minutes through refined workflow strategies, enhancing overall customer satisfaction.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Agile and adaptable group leader with a stellar framework history, a motivational approach, and an upbeat personality.
  • Analytical Bakery Student Supervisor, driving product forecasting accuracy with a weekly sales report analysis and boosting the introduction of bestselling items.
  • Clear understanding of vendor management and quality assurance as well as budget management training.
  • Supervisor with 11 years of experience leading talented salespeople who is results-oriented.

Accomplishments

  • Designed marketing promotions that resulted in a 73% foot traffic increase through seasonal offers.
  • Tracked customer preferences by gathering feedback, helping to increase repeat business by 51%.
  • Orchestrated special corporate event orders, ensuring a 68% on-time delivery rate and high client satisfaction scores.
  • Established a feedback mechanism tracking customer satisfaction, which contributed to a 28% uptick in customer return rates.
  • Reduced bakery production costs by 9% through strategic supply reordering with local vendors.
  • Improved workflow between front-of-house and back-of-house staff, reducing miscommunication and errors by 24% analog units.
  • Documented and resolved standard which led to system.
  • Collaborated with team of 7 in the development of process.
  • Implemented a daily hygiene audit, reducing health and safety incidents by 34%.
  • Optimized order tracking to improve customer satisfaction, reducing complaints by 69%.

Affiliations

  • International Bakery Congress
  • Young Entrepreneurs of the Culinary Arts Network
  • American Culinary Federation (ACF)
  • Association for Computing Machinery
  • Society of Women Engineers
  • Freemason
  • Bakery Business Mastermind Association
  • Association of Information Technology Professionals
  • Small Business Development Center (SBDC)
  • Society of Bakery Women

Certifications

  • Certified Public Accountant (CPA)
  • Certified Dietary Manager (CDM), Certification from the Association of Nutrition & Foodservice Professionals (ANFP)
  • Certified Professional in Food Safety (CP-FS)
  • Certificate in the Art of Fast-Paced Bakery Sales Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Innovative Product Development Certification procedure
  • Salesforce
  • Seasonal Marketing for Specialty Food Certification Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Introduction to Foodservice Health and Safety Certification

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