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Skills

  • Data-driven decision making
  • Receiving support
  • Dealer account portfolio management
  • Key stakeholder relationship building
  • Stocking and replenishing
  • Customer Relationship Management (CRM) Software Proficiency
  • Interpersonal communication
  • Customer satisfaction improvement strategies
  • POS systems expert
  • CRM

Work Experiences

  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • In the top 14% of employees for successful implemented.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Ensure that customers and internal departments are properly communicated with.
  • Taught new employees about the company's operations, policies, and services.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Used a POS system to itemize and total the purchases of 6 customers.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Was in charge of high-volume paperwork and worked with the method department to resolve billing and shipping issues.
  • Provided clients with basic technical support for a variety of initiative company products.

Summaries

  • Motivated to keep customers happy and contribute to the company's success.
  • With extensive experience in the initiative industry, I am a knowledgeable and dedicated customer service professional.
  • Achieved success in providing unsurpassed customer service.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Costs were consistently reduced while profits were increased.
  • Salesforce expert with experience in budget management services.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Under duress, personable and professional.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Leveraged CRM systems to track and report on dealer satisfaction trends, proactively working with compliance to address repeat concerns.
  • Onboarded 12 new dealers into CRM systems, ensuring seamless integration and fast access to personalized support resources.
  • Gathered cross-functional buy-in to implement process improvements that decreased invoice processing time for dealers by 60%, leading to faster revenue recognition.
  • Documented and resolved framework which led to method.
  • Successfully resolved 38% of dealer issues within 2 business hours, contributing to improved dealer retention and loyalty scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented improved conflict resolution practices during high-stress dealer interactions, resulting in a 37% increase in successful resolutions and reduced call escalation.
  • Enhanced the CRM's dealer-facing interface with system, improving dealer accessibility and satisfaction, as demonstrated by a 26% increase in usage metrics.
  • Developed a dealer satisfaction survey system that provided actionable feedback, leading to a 51% improvement in service quality ratings over 18 months.
  • Automated routine dealer outreach tasks using Jira, reducing manual workload by 52% and allowing more personalized, efficient service delivery.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • National Association for Sales Professionals (NASP)
  • International Customer Service Association (ICSA)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Project Management Institute (PMI) Membership
  • Certified Professional in Supply Management (CPSM) 2019
  • Toastmasters
  • Customer Contact Week (CCW) Network

Certifications

  • CompTIA A+ Technician
  • Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
  • Digital Transformation Certification for Customer Service – Cedar Works
  • Diploma in Automotive Engineering and Technology – Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Change Management Professional Certification (CMP) – Prosci
  • Salesforce
  • CompTIA Network+

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