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Skills

  • Process management oversight
  • Consulting
  • Business Strategy
  • Project management
  • Internal / External Communications
  • Vendor management
  • Internal / External Liaison
  • Strategic planning
  • Business process reengineering
  • Financial Management

Work Experiences

  • Was in charge of employee hiring, training, development, and supervision.
  • Helped with budgeting, communication initiatives, facility management planning and coordination, and space allocations.
  • Was in charge of acquiring space for renovations, planning, and office expansion, as well as project management.
  • Updated meeting minute processes and implemented a new paperless reporting system.
  • Compared program applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Planned and coordinated all support logistics for a timely and successful execution of metric event.
  • Helped set up metric by assisting with the organization and logistics.
  • Went to process and framework events to promote the company's brand and build relationships with potential customers and partners.
  • In charge of internal and external communications from the Executive Office.
  • 82% of direct reports promoted to senior roles.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Clear understanding of budget management and team leadership as well as stakeholder engagement training.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Objective Banking and Financial Services leader who has led financial systems and programs to success.
  • With 4 years of experience planning, leading, and improving process improvement functions, I am an enthusiastic leader.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Licensed insurance agent with extensive sales, prospecting, and lead generation experience.
  • Persuasive Insurance Broker with over 5 years of experience in business sales and life and health insurance.
  • Regulatory requirements and successful strategies for maintaining optimal controls are well-understood.
  • Strengths in risk assessment and performance reporting backed up by Banking and Financial Services training.

Accomplishments

  • Received the “President’s Club” award for 16 consecutive years for outstanding sales performance.
  • Prepared
  • Ensured
  • Documented
  • Streamlined
  • Increased
  • Resolved
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Developed and applied market analysis tools to identify high-opportunity segments, driving a 55% increase in new business wins.
  • Developed and implemented customer retention strategies that improved client satisfaction scores by 54%, retaining key accounts worth $14.

Affiliations

  • American Marketing Association
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Active Member, Business Process Management Institute (BPMI)
  • International Council of Nurses
  • Association of Change Management Professionals (ACMP) Board Member
  • Women in Business and Industry (WIB) Conference Speaker for 2017
  • Association for Computing Machinery
  • Association for Talent Development (ATD) Certified Professional in Talent Development (CPTD) Credential
  • Future Business Leaders of America (FBLA) Alumna

Certifications

  • Human Resources Leadership Certification from Cedar Works
  • Cisco Certified Network Associate (CCNA)
  • Operations Management Certification from metric
  • Leadership and Professional Development certificate from metric
  • Google Certified Professional Cloud Architect
  • Chartered Manager (CMgr) from Ironclad Systems
  • Process license
  • Certified Customer Success Manager (CCSM)
  • Certified ScrumMaster (CSM)
  • Certified Treasury Professional (CTP)

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